BD (Becton, Dickinson and Company) Investigateur Réclamations Clients in Le Pont, France
Job Description Summary
We are currently recruting an Investigator Customer Complaints.
Being actor and leader in global mission of Quality Systems Department mainly in customer complaints management and related analysis for the global Pharmaceutical Systems business unit located in Pont de Claix.
Supports the organization in the objective to be a quality driven organization meeting applicable compliance requirements for complaint management.
Your main missions will :
Review incoming complaints to evaluate and route to appropriate source for inveatigation
Investigation lead when copmlaints need multiple site investigation (such as manufacturing and design)
Provide technical review of investigation reports
Assist in tracking and trending of complaints across manufacturing sites, regions, and platforms. Prepares basic reports with qualitative and quantitative analyses
Provides feedback into policies/procedures
Support development and analyses of metrics
Assist post market surveillance activities
Who are you?
You are fluent in English
You have Basic knowledge of regulations of medical devices environment (such as ISO13485, 93/42/EEC, 21 CFR 820) and/or pharmaceutical products (GMPs, 21 CFR210/211)
Application of technical principles, theories, concepts, techniques and quality tools (e.g. statistical process methods, measurement systems, and trend analyses, basic quality tools: pareto, box plots, histograms, etc.)
Primary Work Location
FRA Le Pont-de-Claix Cedex
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.