BD (Becton, Dickinson and Company) Field Service Engineer - Los Angeles Territory in Los Angeles, California
Job Description SummaryThe Field Service Engineer is responsible for successfully completing required training on BD products and participating in field practical training as preparation for customer account assignments within an assigned territory. This position is a field based position, but will require work both in the local office as well as at customer sites throughout the US as needed.
The Field Service Engineer is required to maintain schedules for preventative maintenance inspections and installations, and respond to all repair activities for warranty and post-warranty instruments as assigned. The Field Service Engineer must successfully troubleshoot, repair and verify instrument performance on all activities and completes instrument installations, field updates, preventative maintenance inspections and all required field reporting in a timely manner. This position may also be required to provide service support outside their assigned territory. This position requires timely and accurate submittal of administrative duties including FSRs, expense reports and payroll forms.
The Field Service Engineer works to ensure customer satisfaction through quality workmanship, documentation, customer management and demonstrates professionalism that is consistent with Becton Dickinson’s image. This position must comply with Quality, GMP, ISO and safety regulations and adheres to company travel expense policies.
Successfully completes all formal training on core clinical and/or research BD products as required by territory assignment.
Capable of interpreting instrument performance verification data used as an indicator of instrument optimization and takes corrective action when required.
Repairs instruments of moderate complexity by troubleshooting, repairing and ensuring an acceptable level of instrument performance is achieved and with limited assistance. Works toward repair metrics as defined by the Service Organization and within the scope of the position.
Schedules and performs installations, preventative maintenance inspections, reliability updates and works to achieve measurable goals for these activities as set by the Organization.
Manages customer satisfaction by instilling confidence in BD Biosciences’ products and services through quality workmanship and professional characteristics consistent with the BD image.
Maintains a professional image at all times through dress, behavior, oral and written communications.
Participates in development of team goals and objectives and produces results that contribute to the team’s core objectives.
Routinely communicates as appropriate to peers, team leaders, management, Sales and internal associates
A minimum of 3 years’ experience troubleshooting instruments or components
A valid Driver's License
A minimum of a High School Diploma
Must be able to travel a minimum of 50%
Flow Cytometry experience is a plus
Technical military training
Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological discipline
Prior Field Service Engineer experience
Individuals with previous experience troubleshooting medical device instruments
Previous customer interfacing role
Proficiency with MS Office applications such as Word and Excel
Familiarity with recent Mac and PC operating systems
Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable
Primary Work LocationUSA CA - San Diego (BDB)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status