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BD (Becton, Dickinson and Company) Global Service Engineer in Louisville, Colorado

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

This position performs various service-engineering functions including failure assessment, predictive modeling, process design, and associated tasks to support the service and repair (S&R) of the full range of BDI capital products. The Global Service Engineer interacts with a cross functional team in order to improve the quality of BDI S&R from the initial product design until the end of the product’s useful life.

Duties and Responsibilities:

  • Conduct initial assessment of product failures and interpret the data in order to determine root cause and to understand potential risks to patient safety, design quality issues, and potential for repeat failures

  • Investigate failure modes to develop predictive analytics in order to improve design, service procedures, supplier quality, and to assist the business in forecasting repair costs

  • Work directly with sustaining engineering and manufacturing to improve repair cycle time, process yield, and drive cost reductions

  • Work with the appropriate Business Unit and Manufacturer to establish guidelines for and to develop internal capability and risk management for servicing new products both domestically and internationally

  • Perform benchmark testing and test method development for to support failure investigations, service process improvements, corrective actions, and to assist in validating new materials and components related to the servicing of capital devices.

  • Collaborate with R&D and the product design teams to incorporate design for serviceability into all new product introductions

  • Supporting the material management process through understanding demand and forecast and coordinating with procurement leaders

  • In partnership with the product teams, R&D, and marketing , support the lifecycle management process for assigned products

  • Support product acquisitions and service center transfers, as required

  • Review service procedures and processes vis-à-vis failure modes in order to improve, simplify, and remove waste from the service methodologies

  • Develop testing, test equipment, and associated documentation to support service and repair

  • Assist the S&R organization drive continuous improvement and innovation

  • Other duties may be assigned according to the needs of the business

  • Maintain awareness and comply with BDI’s Quality Management System, specific Quality policies, and any applicable laws and regulations as they apply to the position

  • Risk manager for the Service processes with a working knowledge of ISO 14971

  • Complete any planned quality and compliance training within the required deadlines

  • Identify and report any quality or compliance concerns immediately to the Quality organization

  • Special assignments as determined by business needs

Minimum Requirements:

  • BS in electrical or mechanical engineering

  • Minimum 5 years of experience in engineering role

  • Experience in healthcare device service preferred

  • Experience with process simulations

  • Experience testing processes and components

  • Background that includes developing and documenting test procedures

  • Understanding of lifecycle management and design-for-serviceability

  • CAD or auto-CAD skills

  • Understanding of statistics and the ability to apply statistics to practical scenarios

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under “Our Commitment to You”. The anticipated compensation range for this position is $120,000 - $130,000.00 USD Annual and the compensation offered will depend on the candidate’s qualifications.

*BD follows the Pay Transparency and non-discrimination provisions described by the Colorado Department of Labor and Employment (CDLE).

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

#LI - PRO

Primary Work Location

USA CO - Louisville

Additional Locations

USA GA - Covington BMD

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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