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BD (Becton, Dickinson and Company) Field Service Engineer in Lyngby, Denmark

Job Description Summary

Job Description

{Capital Region, Denmark}

As a Field Service Engineer working with the Service Manager your major responsibility will be to perform local technical support on the Biosciences instruments and systems as agreed in the SLA such as installations, de-installations, relocations, certifications, repairs and preventive maintenance. You’ll be also tasked with checking performance and reporting and documenting completion and performance of service intervention. For technical problems which are not supported by the help desk you will investigate, diagnose and support the customer remotely.

Other key features of the role include:

  • Explaining the content and conditions of a service contract to the customer, the benefits and pricing in order to raise awareness

  • Aligning with all quality, ISO, GMP and safety laws

  • Escalating customer problems in case an immediate solution cannot be offered

  • Monitoring the satisfaction of the customer and exploring customer needs and potentials

  • Maintaining the car stock by completing missing and returning excessive spare parts and tools

  • Keeping close relationship with internal colleagues and inform planning and dispatching functions about the assignments

The candidate should be comfortable with networking computers, virtual servers and working in Microsoft environment. Experience and knowledge in remote services, LIS and other hospital software is an advantage. This position will contain an additional Nordic IT support function for BD Bioscience with the regular field service work.

With a good level of educational achievement, you’re almost certainly have experience working with Medical device instruments and you have a proven, successful track record within a similar role. Highly motivated and customer focused you’ll be strong on working individually but also being able to work as part of the team. You can prioritise and stay calm under pressure.

You’ll also bring:

  • Proficient Danish and English knowledge

  • Ability to travel within the territory

BD as being one of the leading medical device companies provides excellent learning opportunities and an inspiring working environment. We offer competitive benefits and a chance to work within an encouraging team.

If this describes you and your career aspirations, then please click on the APPLY button.

Interested in a career with BD, but this position doesn’t fit your skills and experience?

Join our external EMEA Talent Community here: http://bd.tal3nt.community/

Primary Work Location

DNK Lyngby - Firskovvej

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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