BD (Becton, Dickinson and Company) Field Service Engineer BDB in Melbourne, Australia
Job Description Summary
The Field Service Engineer is based in Melbourne and is primarily responsible for providing engineering support to customers with BD instruments in Victoria and secondly to support other regions within Australia and New Zealand as required.
Key Responsibilities :
Effect instrument installations, commissioning and customer training on instrument maintenance.
Plan regular customer visits to deliver preventative maintenance on BD instruments; these include the Bioscience family of instruments Perform remedial maintenance on a nominated range of equipment in a professional and customer-oriented manner.
Maintain accurate service records through diligent and timely use of service reports and the customer database.
Communicate with Regional Territory Managers, Technical Specialists and Regional Sales Managers on potential sales opportunities.
Effect tight control of the service parts movements and usage allocated to your responsibility.
Assess and report on product performance, faults etc and make recommendations for improvement. Maintain a high level of product knowledge for all instruments.
Participate and keep current with training on new instrument models.
Provide customers with quotations for instrument repairs.
Discuss service requirements with customers and look for opportunities to sell service contracts.
Adhere to the requirements of the Quality Management System as maintained by BD Australia.
Skills and Experience:
Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline mandatory
Experience in Diagnostic instrumentation service required. (Experience in Flow Cytometry and lasers a definite advantage)
Good communication and interpersonal skills required and able to accommodate the requirement of frequent domestic travel
Component knowledge level of computer hardware, computer hardware and software familiarity and data manipulation ability required.
Primary Work Location
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.