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BD (Becton, Dickinson and Company) Key Account Manager Life Sciences VIC/TAS in Melbourne, Australia

Job Description Summary

Job Description

Who We Are:

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.


The Life Sciences (LS) Key Account Manager acts as the point of contact between BD and their Key Accounts. Their primary responsibility is to assist the customer in meeting their business objectives through BD LS tailored solutions. Through effective networking and stakeholder management, the Key Account Manager will develop multi-tiered relationships between the two organisations to facilitate the generation of mutually beneficial business outcomes.


  • Achievement of revenue and gross profit targets within defined territory and key accounts.

  • Achieve sales and profit growth in line with the overall business LS objectives while aligning internal stakeholders to ensure success

  • Exhibit exceptional interpersonal skills to network effectively and build solid business relationships within all levels in a key account to promote BD LS brand awareness and profitable business outcomes.

  • Execute planned strategies to develop profitable business and gathering information for future business plans and initiatives.

  • Responsible for the development and implementation of short, medium and long term sales action plans which address the objectives of the key account and hence contribute to increased profit, and share of the key account’s business.

  • Act as ‘liaison officer’ between the key account and all LS associates to ensure all customer requirements are delivered and expectations are exceeded.

  • Manage the key account at all levels and engage relevant internal BD stakeholders as required to broaden the organizational networking between BD and the key account.

  • Work cross-functionally as required and engage key personnel including Marketing, Sales, Applications, Customer Service, Inventory Control and Finance.

  • Delivery of regular and timely submission of all reports as required.Salesforce Effectiveness (SFE) – utilise the BD Way of Selling including the following:

  • Use Solutional Selling and support of BD Way of Marketing

  • Customer centricity classification of all key buying influences for single sales objectives

  • Compliance to SFDC guidelines including documentation of events and single sales objectives.

  • Spend 80% minimum in the field working with the key accounts building and maintain an up-to-date understanding of the customer organization – its businesses, people and future initiatives.

  • Ensure activities of the BD LS portfolio are consistent with the BD core values and comply with relevant Acts, legal demands and ethical standards.

  • Adhere to the requirements of the Quality Management System as maintained by BD Australia.

Additional Remarks

  • The role demands an ability to impart technical and clinical information while maintaining presence and vitality within the training and clinical environment.

  • The person who functions in this role must have tenacity and be highly self-motivated. This person will also demonstrate self-learning and be abreast of current issues in the health care arena.

  • As part of the Sales and Clinical team this person needs to have a good sense of the commercial picture and the desire to be part of a team as well as a flexible approach to satisfying customer needs.


Skills, Knowledge & Experience

  • Tertiary qualifications in Business, Marketing and/or a related field

  • Knowledge and minimum of 5 – 10 years related marketing or sales experience in the healthcare industry

  • Previous background within pathology or diagnostics is desirable

  • Strong oral and written communication skills required

  • Ability to research, analyse, interpret and maximise the use of market intelligence

  • Demonstrated experience in key account management

  • Demonstrated success in driving a project through the process of concept development, co-ordination, implementation and evaluation

  • Demonstrated success in customer advocacy development

  • Demonstrates high levels of computer skills particularly spreadsheets, graphics, presentations databases and word processing

  • Problem solving ability and demonstrated examples of innovative solutions

  • Demonstrated time management and organisational skills

How to Apply

One of the most important ingredients in becoming a great place to work is great people. At BD, we are dedicated to attracting and retaining extraordinary contributors. A variety of initiatives and programs offers our associates opportunities to grow and develop their careers, be rewarded and recognized for their efforts, and to ensure a balance between work and life.

Apply now by submitting your application online. Alternatively, for a confidential discussion on this opportunity, please contact Stephanie Phillips at

Primary Work Location

AUS Melbourne

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email