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BD (Becton, Dickinson and Company) Technical Relation Managment - Supervisor - Mexico in Mexico City, Mexico

Job Description Summary

Act as the primary IT technical contact for IT projects and day to day operations for Mexico

Gather business requirement from internal Customer to generate business requirement document

Work to insure IT service provider acheived SLA

Escalation contact for IT outage in his region (Mexico)

Interact with Service provider OSS team lead on a weekly basis

Responsible for IT infrastructure project in his region (Mexico)

This position reports to the TRM Manager for Canada and LATAM

Job Description

Manage IT Service provider in day to day operation

Engage local provider (telecom, mobile services)

Attend Project related meeting cadence

Insure infrastructure has capacity for business needs

Site contact point for IT incident(P2)

Primary Work Location

MEX Cuautitlan Izcalli

Additional Locations

MEX Mexico City - Lomas de Chapultepec

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.