BD (Becton, Dickinson and Company) Flow cytometry System Support Engineer (remote) in Milan, Italy
Job Description Summary
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 75,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
ABOUT THE ROLE
As System Support Engineer you will be a member of the BD Remote Technical Support center. You will focus on supporting customers throughout Europe.
This position serves as a front-line intake mechanism for technical inquiries and is dedicated to providing customer support service on the operation and repair of flow cytometry instruments and its sample preparation instrumentation produced and sold by BD Life Sciences.
MAIN RESPONSIBILITIES WILL INCLUDE
Answer inquiries for technical assistance by telephone, chat and email and identify customer problems, and remotely resolve instrument issues of basic to moderate complexity with limited assistance.
Interface and work closely with advanced support specialists and other departments as the need arises (Dispatch teams, Application Support, Field Service and Sales)
Lead a high degree of customer satisfaction by instilling confidence in BD products and services.
Maintain a professional image at all times through behavior, and all verbal & written communications.
You have a business proficient knowledge of Italian and English; both spoken and written.
Business level knowledge of any other European language is a plus.
You have a basic working knowledge of electronics and electro-mechanical devices and knowledge and practical experience of basic test equipment
Affinity with PC assembly, upgrades and repairs
You have a solid understanding and experience of networking set up and troubleshooting
You have effective interpersonal skills, organization/prioritization skills and a passion for providing outstanding service
PREFERRED EDUCATION AND EXPERIENCE
Basic experience in the usage and/or troubleshooting and repair of relevant equipment (medical devices; electronic systems)
Degree in biotechnology, medical technology, electrical or biomedical engineering, computer science or training as a medical technician or comparable qualification, ideally with at least 2 years of professional experience in the use and/ or troubleshooting and repair of relevant devices (medical devices; electronic systems). Bachelor's degree or higher preferred.
Teamwork in a highly motivated global environment. A familiar work climate in an innovative environment where your input counts. A safe workplace with long term perspectives. We seek a long term collaboration – hence corporate career planning throughout diverse phases of life conveys a high importance and value for us.
CLICK ON APPLY IF THIS SOUNDS LIKE YOU!
WHY JOIN US?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.
TO LEARN MORE ABOUT BD VISIT HTTPS://EMEA.JOBS.BD.COM/ (https://emea.jobs.bd.com/)
Primary Work Location
ITA Milano - Via Enrico Cialdini
BEL Erembodegem - Dorp 86, DEU Heidelberg - Tullastrasse, ESP San Agustin del Guadalix, FRA Rungis Cedex - Bâtiment Londres