Job Information
BD (Becton, Dickinson and Company) Lab Automation Application Specialist (microbiology)(EMEA) in Milan, Italy
Job Description Summary
OUR VISION FOR INTEGRATED DIAGNOSTIC SOLUTIONS AT BD
By aligning and simplifying our work, our Integrated Diagnostic Solutions (IDS) business unit aims to drive growth and innovation around everything from integrated specimen management to diagnostic solutions.
ABOUT THE ROLE
As Lab Automation Application Specialist (microbiology)(EMEA) you will be responsible for the implementation of Lab Automation solutions within the Europe, Middle East and Africa region (EMEA). Areas of work include, but are not limited to providing workshops, technical demonstrations, configuration support, LIS/workflow connectivity testing, customer training and validation and launch support. You will closely collaborate with the Project Manager, Informatics Specialist, Sales, Service, and other members of the Customer & Workflow Solutions team to complete a comprehensive project plan and ensure a smooth and efficient implementation at the customer site. The role focuses on solution implementation and optimization of lab processes and workflow by using various methods. An ideal candidate has the potential to support pre-sales activities, by crafting the ideal customer end-to-end solution, based on observations of customer workflows and needs.
Job Description
Main responsibilities will include:
Understand customer needs and identify implementation risks.
Complete workflow-related implementation deliverables in alignment with planning agreements.
Conduct workshops to engage product end-users and prepare them for new work methods.
Ensure an outstanding customer experience during implementation and debut.
Configure and test the BD Kiestra™ Lab Automation solution, including BD Synapsys™, to fit the customer’s laboratory setting.
Train key users, provide support during validation and debut, troubleshoot issues, and contribute to process improvement engagements.
About you
Bachelor's degree or equivalent experience in Life Science, clinical, or a relevant technical area.
Proficient in both Italian and English, additional languages considered a benefit.
3-5 years of microbiology laboratory experience with knowledge in bacterial identification.
Basic understanding of IT architecture and proven knowledge of information/data management systems, including interfaces with LIS.
Willingness to travel within Italy and EMEA region at least 75% of the time.
Experienced in providing training, troubleshooting real-time issues, and comfortable working independently or as part of a diverse team with commercial foresight.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
ITA Milano - Via Enrico Cialdini
Additional Locations
ITA Florence, ITA Rome, ITA Villamarzana - Via G. Matteotti
Work Shift
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.