BD (Becton, Dickinson and Company) Instrument Service Coordinator in Mississauga, Canada

Job Description Summary

The Instrument Service Coordinator is an integral member of the Life Science business units. Customer focused, the role collaborates with field service, marketing, operations, finance and sales in delivering service excellence to our customers. The role will focus on the continuous improvement of enhancing the customer experience to deliver sustainable customer loyalty. This position plays a pivotal role in engaging with the customer, building customer relationships and driving business objectives. The Instrument Service Coordinator operates as the internal expert on our business processes and service capabilities to align operational efficiencies to financial drivers.

Job Description

The right candidate will have varying degrees of involvement in the following activities: Instrument Installation Coordination, Service Contract Entry, Service Preventative Maintenance Coordination and Scheduling, Service Dispatch, Customer inquiries, processing activities in our ERP system and other duties as may be required.


  • 1-3yrs Experience in a customer service and/or Field Service environment.

  • Must be detail oriented

  • Be able to prioritize/manage incoming tasks

  • Excellent communication and interpersonal skills

  • ServiceMax experience an asset.

  • SAP experience an asset

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

CA 0830-1630 M30 3750-5 (Canada)

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.