BD (Becton, Dickinson and Company) Senior Manager, Business Intelligence in Mississauga, Canada
Job Description Summary
Sr Manager of Sales Operations, Customer Intelligence and Master Data teams.
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
About the role:
Reporting to the Director, Customer Operations and inline with our vision to Simplify, Grow and Empower, Manager, Business Intelligence will be responsible for developing and implementing strategies to maintain a high level of commercial intensity by partnering with functions and business units across BD-Canada to meet and exceed all growth targets. They will drive salesforce efficiency, excellence in data analytic and insights and master data management to achieve the BD2025 vision. This individual will develop robust customer insights to direct organization wide transformational activities in BD-Canada that will increase customer dedication and provide sustainable competitive advantage. This manager role will partner with Finance, Human Resources and Business Unit leaders to set accurate targets, provide stringent tracking measurement and timely associate pay-outs. The Manager, Business Intelligence will be responsible to lead our Growth Mindset culture through associate training, coaching and on-going development to continue building the data analytics capability at BD-Canada. This person will be responsible for building a strong alignment with counterparts on the US Region Commercial Operations team to improve efficiencies through sharing and collaboration on innovative and strategic resource solutions and project management.
Key responsibilities will include:
Customer Insight Development
Generate fact-based customer insights based on robust qualitative and quantitative data to assist the organization in identifying and prioritizing opportunities and competitive wins.
Develop and maintain accurate customer information and data to provide critical foundation to salesforce excellence insights and customer account management.
Based on market intelligence, fact-based customer insights, peer and competitive benchmarking the person in this role will contribute to the development of the organizational strategy to drive customer dedication and preference for BD.
The role will be responsible for the development of annual strategies for the Sales Operations, Customer Intelligence and Master Data team to drive improvement initiatives related to business processes, go-to-market strategies, functional transformations to meet Key Performance Metrics.
Provide senior leadership consultation surrounding future business opportunities and measurement of profitability and cost saving measures.
Leading Organizational and Process Change
The Manager, Business Intelligence is responsible for the alignment of all BUs to sales operation, compensation and targeting processes.
The role will directly manage projects and cross-functional teams and be accountable for deliverables related to maximizing organization commercial intensity objectives through salesforce effectiveness.
Collaborate closely with global counterparts to identify efficiencies and transition processes to shared service model as appropriate.
Customer Metric Development and Measurement
The Manager, Business Intelligence will lead a team of analysts to partner with BUs in providing key insights to maximize RFP opportunities through strategic development of innovative and strategic pricing solutions.
Bring expert level ability to synthesize multiple sophisticated data sets and derive measurable intelligence.
Standardize regional master data to align with global framework.
Associate Education and Development
The Manager, Business Intelligence will be responsible for providing associate training and coaching by delivering curriculum to drive and develop a best in class analytics capability across the team and deliver a competitive advantage in the Canadian marketplace.
Investment in Career Blueprint and Development plans to support annual Performance Management Process and associate career progression.
- Create comprehensive branding inclusive of Sales Operations, Customer Intelligence and Master Data to drive consistency and recognition of team outputs with internal partners.
Demonstrated cross functional leadership capabilities
Experience leading within a business matrix an asset
Strong analytical skills, financial acumen and exceptional presentation ability
Ability to communicate and influence at all levels within the organization
Experience in strategy development, organizational transformation and managing internal budgets.
Must be extremely customer-focused and aligned to BD Leadership Values
Education and experience required:
Bachelor Degree (4 year) Business, Finance, Data Science
Graduate Degree or MBA desirable
Minimum 2-3 years of people leadership experience is a requirement to be considered for this role.
At least 10 years of business experience in a variety of cross-functional and customer related roles (Marketing, Sales, Finance, Operations or other proven experience).
Click on Apply if this sounds like you!
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work Location
CAN Mississauga - Derry Road West
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.