BD (Becton, Dickinson and Company) Senior Practice Consultant in Mississauga, Canada
Job Description Summary
Escalation and response to customer sites to assist when infusion product issues have been identified and escalated through Customer Advocacy and/or the product monitoring process. Provide monitoring, assist in identifying the root cause, and develop action plans as directed to mitigate issue reoccurrence.
Senior Practice Consultant
I. Accountabilities for Quality System compliance:
Tier 3 escalation and response to customer sites to assist when infusion product issues have been identified and escalated through Customer Advocacy and/or the product monitoring process. Provide monitoring, assist in identifying the root cause, and develop action plans as directed to mitigate issue reoccurrence.
Communicate findings internally to Customer Advocacy, Clinical Operations, sales, marketing, and across business units as indicated
Develop remedial customer education/support plans to address non-compliance related to infusion best practices as observed/identified during site visits.
Provide pre and post sales support for strategic customers across MMS business unit.
Provide input into development/revisions of customer education material, assessment tools and reporting documents.
Work with internal teams to establish/schedule support for training and related activities.
Work with internal teams to establish and recommend actions to address suboptimal clinical practice. Coordinate findings with Customer Advocacy, MMS, MDS, and Marketing.
Facilitate projects by using established project planning process and develops RACI model to achieve optimal outcomes
Coordinate communication flow throughout internal team and customer. Manage timelines for scheduling on site visits, completion of reports in a timely manner following site visits, communicate site findings to internal team and customer, and additional follow up as needed with both internal team and customer. Refer to practice consultant site visit summary instructions in OneNote for further process details.
Completion of 120 day Compliance Rounds when assigned to an implementation and as needed or required.
CPC Mailbox: Monitoring and managing questions in a timely manner.
Other duties as assigned or as required
II. Qualifications / Certifications
Requires a B.S. degree in Nursing . Must be Registered Nurse. Advanced degree preferred, with emphasis on clinical infusion practice. Experience in Critical Care, Oncology and/or Neonatal/ Pediatric Intensive Care preferred.
A minimum of 6-10 years of professional level experience directly related with the degree.
Must be able to interface at all levels of the organization within and outside of the Company, so strong relationship building and interpersonal skills are required.
Must have strong communications and project management abilities, and excellent computer and technology skills.
Must be able to coordinate and drive execution plans of highly skilled and professional matrixed multidisciplinary teams that are internal and external to the organization to ensure a timely and seamless customer experience.
Ability to travel extensively is required. Overnight travel, off shifts, and weekend shifts required.
Must have demonstrated project and team management experience in field setting.
Process Improvement methodology knowledge preferable (e.g. Six Sigma, Lean Thinking, CQI).
Primary Work Location
CAN Mississauga - Derry Road West
CA 0800-1630 M30 3200-4 (Canada)
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.