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BD (Becton, Dickinson and Company) Billbacks manager in Mississauga, Ontario

Job Description Summary

The Manager is responsible for overseeing operations within the Billbacks Team and aligning the work with the company's overall strategic goals. This position requires strong leadership, organizational, communication, and problem-solving skills.

Their core duties involve leadership, staff management, and ensuring the efficiency of business operations. They handle the planning, directing, and coordinating of activities. Implementation of efficient processes and procedures and are also responsible for hiring, training, and assessing the performance of staff.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Key Responsibilities:

  • Leadership : Guide your team effectively, setting clear expectations, and leading by example. Foster a collaborative and inclusive team environment to drive organizational success.

  • Operational Management : Oversee daily operations, ensuring that all work processes are running smoothly and efficiently. Analyze current operations and recommend improvements where necessary.

  • Strategy Development : Assist in the development of strategic plans, setting measurable goals that align with the overall vision and mission of the company.

  • Performance Management : Monitor team performance, provide feedback, and handling any issues promptly. Execute performance management strategies to support staff development and achievement of results.

  • Business Partner : Collaborate with our distributor partners, build, and maintain a strong relationship to drive efficiencies and navigate the complexities of the billback model.

  • Associate Growth and Development : Support the growth and development of team members through coaching, mentoring, and providing opportunities for skill enhancement. This includes implementing individualized career blueprints and development plans, identifying skills gaps, and providing opportunities for continuous learning and professional development.

  • Employee Relations : Maintain a positive work environment that encourages open communication and promotes an elevated level of morale among associates. Handle associate conflicts and concerns in a sensitive and confidential way with your Human Resources Partner and Manager.

  • Compliance : Ensure all activities are compliant with legal, regulatory, and company requirements.


  • Bachelor’s degree in business administration or a related field.

  • Proficiency in Microsoft Office including Word; advanced Excel knowledge including Power BI

  • Experience in SAP Vistex required and JDE working knowledge an asset.

  • Excellent leadership and people management skills.

  • Effective communication and interpersonal skills required; Must exemplify ability to liaise with multiple internal departments and our distributor partners.

  • Excellent problem-solving skills, critical thinking, analytical, mathematical, and timely action.

  • Bilingual an asset (English & French).

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit

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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.


Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.