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BD (Becton, Dickinson and Company) Dispensing Professional Services - Consultant, Product Implementation in Mississauga, Ontario

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Summary

The BD GCS Professional Services Department manages, plans and coordinates the implementation of the BD Medication Management and Supply Technology Solutions. Teams are assigned to customer projects and accounts based on regional/national organizational structures. Project teams are comprised of internal and external cross-functional, multidisciplinary members working in synergy toward the common goal of a successful, on-time implementation. Activities include project management governance, product/solution implementation, workflow assessment, system design, configuration and validation, integration engineering functions and general customer relationship and partnering activities. In addition to customer-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics (including ordering, customer confirmation and return authorizations), implementation methodologies and quality system requirements.

The Consultant, Product Implementation (CPI) is experienced with the implementation of Medication Management System within hospitals. This role requires fluent written and verbal communication in both French and English. This involves customer interaction and relationship development at the Pharmacy/Stakeholder level. In addition, the CPI guides the implementation process through demonstrated expertise of clinical and technical processes of Medication Dispensing Systems. Projects range in scope from small to large hospital level implementations requiring standardization for Dispensing products. The effective CPI must be able to clearly communicate, thoroughly document and demonstrate Dispensing product implementation competency in both French and English. This also involves working with the customer by gathering customer requirements, defining best practices, design decisions and policy and procedures consulting. The CPI effectively performs the required tasks to ensure timely Go-Lives and customer satisfaction. The CPI must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within Dispensing Systems and customer teams. The CPI is a mentor for both customers and internal team members.

Accountabilities

Communication

  • Facilitation of conference calls and customer meetings for BD Medication Systems Dispensing product implementations.

  • Establish rapport with customers that is conducive to a long term business relationships.

  • Provide team support and product information on BD Medication Systems Dispensing products as assigned by manager. Mentors team members to ensure product and process competency.

  • Must be able to manage customer teams, gain consensus within teams and deliver concise and consistent communication.

  • Guides the review of customer site assessment and facilitates project design and implementation of BD Medication Systems Dispensing products and technologies.

  • Ability to communicate using the correct hospital, medical and product terminology in both French and English.

Technical

  • Demonstrates knowledge of pharmacy/clinical workflow processes, hospital formulary build, hospital & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory.

  • Complete pharmacy and clinical pre-implementation assessments and future state design.

  • Ability to interact and guide diverse cross-functional teams with health systems.

  • Demonstrate knowledge of established BD Medication Systems Dispensing product implementation methodologies and tools or equivalent industry standards.

  • Must be detail oriented, able to multi-task and the ability to implement complex projects consistent with established company and customer objectives.

  • Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across small - medium hospital level health systems.

  • Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy workflow and best practice considerations and health system standardization.

  • Install and support BD Medication Systems Dispensing software.

  • Mentor team members on products, best practices and customer education.

  • Expected to act as a customer support resource when necessary.

  • Knowledgeable with BD Medication Systems Dispensing products.

Administrative

  • Coordinate client resources and assign project tasks.

  • Ability to actively lead projects when required.

  • Works independently.

  • Timely completion of internal company documentation.

  • Timely completion of project documentation.

  • Determines own work priorities.

  • Possess excellent organizational skills with the flexibility to readily adapt to change.

Qualifications

  • Must be bilingual in French and English.

  • Bachelor’s degree preferred or equivalent education and work experience.

  • Expertise in HIS/PIS systems and pharmacy and nursing workflow. Three or more years in healthcare environment with technical (systems) involvement and computerized system applications. Dispensing software technology experience a plus. Must have a working knowledge of a variety of software applications. A working knowledge of BD Medication Systems Dispensing products and exposure to solution design processes is preferred.

  • Certifications: Pharmacy Technician, Clinical Informatics, Registered Pharmacist

  • Must be able to lift a minimum of 40 lbs. This position may involve pushing, pulling, stooping, bending and lifting.

  • Travel may range from 60% - 80%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office.

  • Must possess and maintain a valid driver’s license and meet BD’s auto safety standards.

For many roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, weekly testing for COVID-19 may be available instead of vaccination. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Canadian Human Rights Act, Becton Dickinson will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

PDN

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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