BD (Becton, Dickinson and Company) Jobs

Job Information

BD (Becton, Dickinson and Company) Field Service Representative (London, ON) in Mississauga, Ontario

Job Description Summary

Job Description

The Field Service Representative is responsible for providing on-site support to BD customers. That includes, but is not limited to support of installation, corrective maintenance, preventative maintenance, removals, marketing exhibitions and clinical trials. In addition, after hours, holiday and weekend support will be required by phone and/or on-site.

* *CANDIDATES MUST RESIDE IN LONDON ON OR IN SURROUNDING AREA **

Duties & Responsibilities:

  • London ON based position providing multi-platform service support throughout ON, and Eastern Canada.

  • Semi-monthly 24/7 on-call for London ON lab automation site.

  • Install and service complex diagnostic laboratory instrumentation, with minimum direct supervision, in response to scheduled and emergency customer requests, as dispatched, in accordance with current ISO and GMP standards.

  • Flexibility to travel up to 60% of time outside of core territory, based upon business needs.

  • Complete all service documentation as required by the position function, or as requested by other business functions, in accordance with current GMP requirements.

  • Report and document all customer complaints in appropriate systems of record for resolution and investigation.

  • Provide follow-up to customers who have recently been provided service, to verify instrument functionality and customer satisfaction.

  • Properly maintain trunk stock inventory within limits established by Recommended Spare Parts List.

  • Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates.

  • Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines.

  • Maintain and utilize company vehicle as prescribed by car policy requirements, including vehicle service maintenance, cleanliness, and organization at all times.

  • Complete all administrative requirements of the position within expected time frames.

  • Provide on-call phone and on-site support per published schedules, or on short-notice, as required in support of business needs.

  • Attend training in United States and Europe on assigned BD instruments as needed.

  • Support an inclusive and diverse work environment.

Qualifications :

  • Bachelor's Degree or College Diploma completion is mandatory, preferably in a related field.

  • Minimum of 3 years corporate experience in a Field Service role in the medical device field preferred

  • Must have a current valid passport

  • Must have a current valid Canadian driver’s license

  • Understands and applies a disciplined troubleshooting methodology when interfacing with customers on advanced technical issues.

  • Demonstrates excellent interpersonal skills, solid organizational, prioritization skills and a passion for providing excellent service.

  • Ability to multi-task and be adaptable to changing business environments.

  • Strong analytical and problem solving skills.

  • Comfortable working in a cross functional dynamic team environment.

  • Ability to work independently and as part of a team.

  • Flexibility to travel up to 60% of time outside of core territory, based upon business needs.

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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Canadian Human Rights Act, Becton Dickinson will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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