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BD (Becton, Dickinson and Company) Operations Manager in Mississauga, Ontario

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Operations Manager

About the role:

The Operations Manager is a proven leader who is responsible for ensuring operational performance and service targets are met within the distribution and service centre facilities while maintaining effective cost control measures. The Operations Manager must be an excellent communicator, analyzer, capable of effective collaboration as well as having strong leadership skills. This key role is responsible for organizing, monitoring, and ensuring all operational and administrative activities within the distribution centre are functioning at peak efficiency. This individual will also work to facilitate effective and efficient communication between all functional partners internally and externally and monitor the space layout plan to ensure it continues to meet BD standards for new and existing business requirements. The Operations Manager will also hold our 3PL partner responsible for agreed upon KPI’s – working with them to maintain and/or improve these service benchmarks.

Key responsibilities will include:

  • Oversee all aspects of the distribution centre and logistics to ensure we provide exceptional customer service to both our internal operations and our customers.

  • Develop and coach a team of 7 direct reports by enabling associates to make improvements by helping them set objectives, by opening doors or breaking down boundaries, while keeping the ownership and responsibility with the individual where appropriate. Build organizational capability by creating an environment of learning, sharing knowledge, and encouraging cross business and functional interactions.

  • Develop strategies, implement efficiencies, and monitor the day-to-day operational systems and processes that provide visibility into company goals and objectives.

  • Track progress against KPI targets to be able to identify and overcome obstacles in the achievement of our key initiatives.

  • Develop/manage continuous improvement activities within the operations function. Actively engage in utilizing best practices to increase efficiency and reduce costs. Develop strategies to ensure growth of programs and identify and implement process improvements that will improve our efficiency.

  • Contribute to the creation and management of annual operating budget

  • Collaborate with our 3PL warehouse management team on issues such as facility planning, efficient workflows, and productivity measurement.

  • Manage the BD Service Centre to lead excellence in customer service and servicing and repair turnaround times. Engage and support the business leads on service pricing strategies and the coordination of product launches.

About you:

  • Strong business acumen with solid knowledge of finance, logistics, distribution, supply chain distribution and employee management.

  • Diligent and proactive results-driven personality.

  • Ability to coordinate, plan, manage, delegate, and oversee many aspects of the operation for optimum productivity achievement.

  • Extremely customer focused, detail oriented with strong leadership and communication skills.

  • Highly proficient working with Microsoft Excel and other MS applications

  • Excellent reconciliation, problem resolution and conflict management skills.

  • Must have strong analytical and interpersonal skills, including the capability to work across multiple functions.

  • Experience with SAP and JDE

  • Proven leader in managing, coaching, developing and motivating associates.

Education and experience required:

  • Bachelor’s Degree and/or 10 plus years of equivalent experience within distribution, transportation, and customs compliance.

  • 5 + years of direct P/L experience.

  • 5 + plus years in general managerial equivalent roles.

  • Warehousing experience in a regulated environment.

  • Distribution, inventory, logistics and lifecycle management experience required.

  • Excellent analytical and communication skills.

  • Lean, Six Sigma, Quality Systems, experience preferred.

For many roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, weekly testing for COVID-19 may be available instead of vaccination. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Canadian Human Rights Act, Becton Dickinson will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

PDN

Primary Work Location

CAN ON - Oakville

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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