BD (Becton, Dickinson and Company) Customer Care Engineer BD KIESTRA - METZ in Moselle, France
Job Description Summary
We’re currently looking for a Customer Care Engineer BD KIESTRA - METZ (homebased).
You are responsible for delivering technical support to customers on BD Kiestra Systems, mainly in the to your assigned region during the pre and post sales phases. You are ensuring customer satisfaction through an outstanding service including corrective and preventive maintenance, upgrade & repair, basic operator training and efficient mastery of escalated incidents and requests from customers.
In this role you are responsible for performing onsite (preventive) maintenance on complex instrumentation to provide solutions to problems and to ensure long term performance..
You are the one who can make the difference. Join us and be a crucial part of advancing the world of health!
You will work under the supervision of the Service Manager North of France IDS and be liaising with internal and external stakeholders.
Your main missions will be to:
Perform, repair, upgrade and maintenance of laboratory instruments at customer site mainly in the assigned region.
Prioritizing, planning and executing your activities in accordance with BD Kiestra processes and the specified customer service level agreements;
Maintaining personal tools and spare parts inventory at adequate levels for a successful execution of your tasks;
Managing escalation and solving complex technical problems reported by the Customer Service Desk, Customer and local Service organizations;
Conducting basic technical training programs for customers;
Performing instrument failure analysis, screening and follow-up for continuous reliability improvements;
Documenting and maintaining all relevant data in the BD service management systems in order to guarantee optimal data accuracy and quality customer reporting;
Performing other related duties as assigned.
Who are you?
We are looking for an experienced Field Service Engineer in high tech equipment with 3 years of experience in servicing of complex instrumentation, computers, networks, electronics, fine mechanics and automation. Educational background should be a BAC+ 2/3 minimum.
Essential skills :
Excellent Customer Service skills
Excellent stakeholder management and Customer Relationship Management skills
Effective problem solving skills
Strong teamplayer and likes to share knowledge
Adheres to organizational and department specific safety standards and guidelines
English Proficiency with strong technical writing experience required; French fluent and any other European language a plus
May require 50% travel within France and occasional travelling within Europe is not a problem for you
You hold a valid European driving license class B.
Having knowledge in microbiology techniques will be an advantage.
What we offer to you:
An interesting and diverse position at a company that is market leader.You will be working with high-end technology. We have a dynamic working environment that allows you to change things and also keeps you in motion.
Profound training period and possibility for continuing education.
Competitive salary plus incentive plan
Social benefits package of a global company and a representative company car that can also be used for private purposes.
Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: https://emea.jobs.bd.com/
Primary Work Location
FRA Rungis Cedex - Bâtiment Londres
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.