BD (Becton, Dickinson and Company) Clinical Manager in Richmond, Virginia
Job ID: 2018-12438
Career Level: experienced
Location: Richmond,Virginia,United States
Summary of Position with General Responsibilities:
The Clinical Manager (CM) is responsible for providing regional clinical support to sales representatives. They should work in partnership to meet company sales goals. In addition, the CM bears the responsibility of serving as a clinical resource/product specialist and meeting the needs of all customers both internal, i.e. TMs, DMs, Marketing, Regulatory, Internal Training and Education) and external (i.e. Current and Potential Customers of BARD, Professional Organizations, KOLs). This includes the provision of clinical presentations and training that meets/exceeds customer satisfaction and enhances company sales goals.
Strategies include acting as a clinical resource in Bard accounts to help ensure the “right patient, right product, right result” is achieved through product training and education. This includes prospective assessment of product use in patient care practices with feedback of information which may be used by facilities for implementation of measures to improve patient outcomes.
Essential job Functions:
Clinical Manager possesses the ability and aptitude to perform each duty proficiently. Other duties may be assigned.
Plan work with direction from Regional Manager (RM) and in cooperation with sales team to determine appropriate activities in order to support accomplishment of company sales goals.
Provide clinical support to assigned territory with flexibility to provide back-up coverage to clinical resource team as needed.
Design a clinical plan, in consultation with the Territory Manager, to
determine use of monitoring tools to improve patient care practices based on
guidelines, best practice, and right product selection as it relates to patient
Coordinate product training process in partnership with TM (Territory
Manager) based on account needs.
Effectively conduct all aspects of Foley Product Training Assessments (FPTA)
including: data collection, data compilation, report completion, and formal
presentation of the data to hospital representatives.
Conduct product training through classroom based training including didactic
lecture, simulation skills stations and roaming inservices (Best Practice
Coordinate implementation training for accounts in specified territory with
TM. Conduct account set-up and planning based on account needs.
Responsible for oversight of scheduling. Manage and conduct effective
product training. Plan and communicate all activities with TM. Communicate
plan to sales team and contracted employees in advance and provide
summary report upon completion.
Manage per diem staff of Clinical Consultants (CC) of approximately 20-30
total nurses within assigned territory. Responsible for recruitment,
interviewing, hiring, coordinating contracting process completion, overall
expense budget, training and monitoring performance. Assist in scheduling.
Engage TMs to assist with recruitment/interviewing/training.
Conduct orientation and training programs for Clinical Consultants in
partnership with TM’s. Complete initial classroom and on-the-job training for
Bard Medical product mix and clinical processes including evaluation,
implementation, and targeted follow-up product training. Establish job
expectations, account goals and communication/reporting plan. Supervise
and monitor performance and expenses ongoing. Provide training updates
Provide targeted account maintenance for accounts. Responsibilities include
rounding through clinical units to determine and troubleshoot usage needs,
assisting accounts with distribution process and product location and leading
all efforts related to proper utilization. Communicate progress and follow-up
needs to sales team.
Manage scheduling of programs and services proactively utilizing account
strategy and forecasting information in partnership with TM’s and Clinical
Operation Specialist to arrange travel as far in advance as possible to help
control expense budget.
Communicate regularly with sales team and RM regarding account activity
Maintain knowledge and expertise as product specialist for entire Bard
Medical product line. Focus on urological drainage and stool management
Complete weekly activity reports and other reports as requested and submit to RM per protocol.
Keep RM notified of problems, needs and pertinent issues as they arise.
Participate in designated trade shows, conventions or other programs as requested and approved by RM.
Responsibility for scheduling own time (in coordination with TM based on opportunities within the territory), and using time efficiently.
Responsibility for individual productivity within the norms of the CM Team and collectively with the IP Team as partners in the Clinical Resource Advantage mission.
Responsibility for contributing to the collective productivity of CM team to meet performance objectives, overall Clinical Resource Team objectives and to work in collaboration with company objectives.
Responsibility for meeting the needs of all customers both internal, i.e. TMs, DM’s, Marketing, Regulatory, Internal Training and Education) and external (i.e. Current and Potential Customers of BARD, Professional Organizations, KOLs).
Perform other duties as assigned.
Able to function independently with minimal guidance or supervision. Excellent listening and communication skills. Ability to work in sales environment with sales team. Strong interpersonal and relationship building skills.
Ability to collect, analyze and present clinical data. Must be proficient with computer (Word, PowerPoint, Excel, etc.)
Multi-task oriented. Able to manage multiple customer accounts with strong organizational skills. Able to assess problems and overcome objections.
Professional attitude and appropriate business and clinical judgment in all aspects of this position.
Prefer experience using and teaching the use of Bard products.
Additional Desirable Qualifications Skills and Knowledge:
- Ability to read and comprehend detailed instructions, business correspondence and memos. Ability to compose basic correspondence. Ability to effectively present information in a one-on-one or small group situation
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, fractions and decimals
- Must have the ability to solve practical problems and deal with a variety of situations where limited direction has been given. Ability to interpret a variety of instructions furnished in written or oral format.
Education and/or Experience:
College graduate or equivalent. Require license as a Registered Nurse.
Three (3+) years of patient care experience. Hospital ICU/CCU, staff development, safety and/or charge nurse/management experience a plus.
Employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects up to 50 lbs. Work schedule may vary with multiple shifts included. Standing for long periods of time may also be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Schedule will vary and covering multiple shifts may be necessary at times.
ravel includes driving, flying and overnights in hotels.
- This position requires working within hospitals and a home based office.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status