BD (Becton, Dickinson and Company) Field Service Engineer - Eastern Province KSA in Riyadh, Saudi Arabia

Job Description Summary

Job Description

Field Service Engineer - Eastern Province KSA

As a Field Service Engineer, you will be delivering technical support on the assigned BD Technical Support related instruments and systems to the customer in partnership with the distributors within the assigned region in order to guarantee customer satisfaction through an outstanding service and efficient mastery of reported incidents and requests of the customer. Other key inputs include:

  • Prioritizing, planning and executing field corrective actions, upgrades and actions for preventive maintenance on the assigned BD technical support related instruments and systems.

  • Coaching and leading partners service teams within the kingdom.

  • Provide direct technical support and field visit for distributor’s engineers, and ensure all their activities are recorded in smax.

  • Organizing Local training for partners within KSA training centre for both BDB & BDDS products.

  • Preparation of technical support plans for new products lunches in coordination with both BDB& BDDS sales teams and distributors ,which includes( Installation forecast and field support, stock management, distributor training, escalations management)

Educated to a technical Bachelor degree (Mechatronics is a plus), you will have a minimum 3 years work experience on BD Biosciences. Customer orientated from service perspective, you will demonstrate strong communication and negotiation skills at all time. In addition to excellent all-round communication and influencing skills at all levels, you’ll also bring:

  • Proven affinity and experience with application configuration

  • Prior experience on BD Biosciences equipment would be a plus

  • Willingness to start with an extensive training program (multiple months) primarily based in Europe

  • Ability to travel Frequently within the kingdom

If you’re passionate about healthcare and we’ve just described your career aspirations, then please click on the APPLY button.

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Primary Work Location

SAU Riyadh - Centria Office Building

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.