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BD (Becton, Dickinson and Company) Customer Service - Rome in Rome, Italy

Job Description Summary

Job Description

Customer Service Associate

Rome office

A superb, wide-ranging career development role with BD, a global leader in Medical Technology.

BD is a global medical technology company focused on improving drug therapies, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines. BD provides an environment which enables our highly talented workforce to be the best at their professions. We are always seeking people who have a passion and commitment to join our Company on its journey to ‘helping all people live healthy lives’.

As Customer Service Associate reporting to our Customer Service manager, you’ll operate across our customer services activities to support the implementation of our service, quality and projects. It’s a wide-ranging role involving:

  • Provides support in the entry-order process, ensuring that all orders are processed on the day.

  • Seeks information, analyzes and resolves all non-standard order requests. When they occur, action must be taken quickly and accurately. Involving and collaborating with other departments such as finance, regulatory etc..., if necessary, while also following-up with customers.

  • Collect specific documentation that must accompany each invoice, according to customer requirements.

  • Helps to solve situations that go beyond the processing of orders (back order , loss of orders, etc ... ) to internal and external customers

  • Generate appropriate documentation to keep the information accurate customer account status including your billing and shipping information to consider specific data by type of client.

  • Effective control and management of inventories, recommending actions for improvement when needed.

  • Must have knowledge of product replenishment process, making efficient management of the assets of the company. Must follow and understand the problems of availability of the pending order and national product.

  • Perform additional tasks as assigned by management, with great attention to detail.

  • Understand the key performance indicators that measure the productivity, quality and service level defined by senior management.

  • Continuously comply with BD’s core values and guiding principles.

  • Maintenance of the historical information files and other sales and billing documentation according to the statutory and company policies.

The ideal candidate will have between 2 and 5 years of Customer Service experience :

  • Knowledge of EDI (Electronic Data Interchange).

  • Fluent in spoken English

  • Knowledge and experience within an ERP interface (SAP; JDE...)

  • High proficiency in Microsoft Office applications, in particular, with Microsoft Excel

  • Excellent Interpersonal and communication skills.

It’s a superb, all-round career development role with a world leader in medical devices. So i f this describes you and your aspirations, then please click on the APPLY button.

Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here:

Primary Work Location

ITA Rome

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.