BD (Becton, Dickinson and Company) Jobs

Job Information

BD (Becton, Dickinson and Company) Quality Complaint Investigator (SLC, UT) in Salt Lake City, Utah

Job Description Summary

BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We lead in patient and healthcare worker safety, and technologies that enable medical research and clinical laboratories. Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes.

Vascular Access Devices, a sub-business unit of Medication Delivery Solutions, focuses on developing, manufacturing, and distributing high-quality medical devices used by clinicians throughout the worldwide healthcare industry to access a patient’s vasculature. Our devices assist in the delivery of chemotherapy, blood products, antibiotics, and nutrition.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes.

Vascular Access Devices, a sub-business unit of Medication Delivery Solutions, focuses on developing, manufacturing, and distributing high-quality medical devices used by clinicians throughout the worldwide healthcare industry to access a patient’s vasculature. Our devices assist in the delivery of chemotherapy, blood products, antibiotics, and nutrition.

Essential Job Functions:

  • The incumbent is responsible for the documentation, testing and inspection of product complaints

  • Completes root cause investigations

  • Triage and route investigation records to appropriate location for further evaluation

  • Responsible for assisting in the development, implementation and continuous improvement of processes, equipment, tooling and fixtures

  • Participate in regular team meetings

  • Escalate complex customer concerns to management

  • Present findings, trends, and complaint information to product teams

  • Develops and maintains knowledge of products, components, manufacturing processes, and use conditions

  • Maintains accurate data and organizes and presents data in a reportable format

  • Develops and maintains a working knowledge of BD policies and procedures and ISO and FDA requirements

  • Must be able to work in a biohazard environment and comply with safety policies and procedures outlined by BD policies

Basic Qualifications:

  • Technical writing proficiency in the English language

  • Proficiency in personal computer software, especially Microsoft Word and Excel

  • Ability to work in a team

  • Good communication skills (written/verbal)

  • Ability to integrate written and verbal instructions; work under supervision

  • Basic organizational and math/statistics skills

  • Basic knowledge of standard laboratory practices

  • Ability to collect, record and report data accurately

  • General aptitude with testing and manufacturing equipment

  • Task and detail oriented

  • Must be perceptive in handling information/data

Education and/or Experience:

  • Preferred: Associates degree in a scientific discipline with 0-2 years professional experience.

  • A combination of education and experience in laboratory services, medical device, and/or pharmaceutical industry, preferably in a complaint handling and/or laboratory environment will be considered.

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

For many roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, weekly testing for COVID-19 may be available instead of vaccination. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson, and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate based on race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA UT - Salt Lake City BAS

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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