BD (Becton, Dickinson and Company) Sales Support Representative in Salt Lake City, Utah
Job Description Summary
BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We lead in patient and healthcare worker safety, and technologies that enable medical research and clinical laboratories. Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes.
Vascular Access Devices, a sub-business unit of Medication Delivery Solutions, focuses on developing, manufacturing, and distributing high-quality medical devices used by clinicians throughout the worldwide healthcare industry to access a patient’s vasculature. Our devices assist in the delivery of chemotherapy, blood products, antibiotics, and nutrition.
Summary of Position with General Responsibilities:
This position is responsible to support the sales and product-support processes for product lines that have unique support requirements. The primary example is our line of medical equipment and its requirements for quotes, sales programs, and service requests. Members of this team are the primary contact when our sales team needs assistance in supporting their medical equipment customers.
Essential job Functions:
The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position.
Facilitate the quoting process for medical equipment
Administer equipment evaluation programs
Administer sales programs
Manage and process sales orders
Ordering of replacement parts
Release of international orders
Facilitate the resolution of customer service issues
Analysis and reporting on the above processes and programs
Dealing with customer quotes which are varied and often complex, requiring good judgment and the ability to make appropriate decisions in a timely manner
Interfacing with the Bard Access Systems’ Sales
Excellent organizational and administrative skills
Strong interpersonal, verbal, and written communication skills; able to communicate effectively with and coordinate between multiple groups
Detail/results oriented with strong follow-through on projects
Experience with Microsoft Office products, including Excel, Word, and Outlook
Education and/or Experience:
This position requires:
Three to four (3-4) years' experience in customer interaction/support role
Must be organized, detail-oriented and able to manage multiple priorities
Exceptional communication skills, both verbal and written
The incumbent must demonstrate the potential ability to perform the essential functions of the job as outlined in the duties and responsibilities.
This position is in an office and laboratory environment and requires the incumbent to sit, stand and perform general office functions. The incumbent may also be required to lift up to twenty five pounds occasionally. The incumbent may be required to stand for extended periods of time. Bending, stooping and reaching are also frequently required.
The ideal candidate must be able to work in a team oriented, fast paced environment. Bard Access Systems is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.
Primary Work LocationUSA UT - Salt Lake City BAS
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status