BD (Becton, Dickinson and Company) Jobs

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BD (Becton, Dickinson and Company) Technical Support Specialist in Salt Lake City, Utah

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

This position performs interactive troubleshooting on Bard owned and customer owned Capital Equipment and completes the complaint file.

  • Functions as the primary internal contact for BD-Bard Access Systems' customers registering Capital Equipment complaints or requests for service/repair received by telephone or email.

  • Makes a determination if the information received from a customer constitutes a complaint or troubleshooting or routine servicing of Capital Equipment.

  • Documents complaints and service and repair requests received and assures accurate completion of the appropriate fields for recording evaluations of complaints, service requests and troubleshooting.

  • Processes loaner equipment requests and verifies the status of Capital Equipment sent for repair.

  • Performs serial number searches for Customer Service.

  • Processes return of Capital Equipment for service and repair through Customer Service.

  • Verifies inventory with Customer Service.

  • Redirects Capital Equipment sent to BD-Bard to the appropriate Service Center.

  • Performs Sales Order number tracking and stock number look up for Customer Service.

  • Interfaces with domestic customers, sales representatives or other BD-Bard division personnel regarding the return of Capital Equipment, when necessary, the procurement of additional information for the complaint or service and repair request, including product ownership and warranty information.

  • Interacts with a vast spectrum of people that may be irate because of a real or perceived problem.

  • Handles a large volume of work in an organized manner with constant interruption due to phone calls.

  • Determines defect codes from information provided for each complaint.

  • Deals with the division leadership in terms of submitting reports and responding to queries.

Minimum Qualificatons:

  • High school diploma, GED, or equivalent

  • One to two (1-2) years experience in a related area or equivalency

  • Demonstrated human relations and communication skills.

  • Experience in Word Processing and spreadsheets, and strong telephone skills

  • Ability to work with customers and sales representatives to troubleshoot possible issues with Capital Equipment

Preferred qualifications include:

  • Prior experience in a regulated industry and knowledge of medical terminology.

Click on Apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA UT - Salt Lake City BAS

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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