BD (Becton, Dickinson and Company) Customer Quality Associate in San Agustin del Guadalix, Spain
Job Description Summary
The Customer Quality Associate (CQA) is responsible for supporting BD MDS Quality activities related to B2B opportunities within the assigned territory.
BD is a global medical technology company focused on improving drug therapies, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines. BD provides an environment, which enables our highly talented workforce to be the best at their professions. We are always seeking people who have a passion and commitment to join our Company on its journey to ‘helping all people live healthy lives’.
The Customer Quality Associate (CQA) is responsible for supporting BD MDS Quality activities related to B2B opportunities within the assigned territory. This position is responsible for supporting related BD quality processes and procedures, including Customer Notification of Change, Complaint Handling and responding to Quality Queries from the commercial team.
This role reports directly to the Customer Quality Specialist and the successful candidate will be developed to support customer quality activities for multiple products in the MDS portfolio. The CQA works closely with the BD Quality Management team and colleagues to integrate quality and compliance initiatives while supporting business improvement and satisfaction for their customer(s). Works closely with the MDS B2B Quality team, and the B2B Account Managers. Interacts comfortably at the account management level and understands when to involve BD senior management. Main responsibilities will be:
Supports the Quality Queries team, responding to questionnaires, and other relevant customer queries.
Support the B2B Quality Organization in Complaint Management
Issue monthly reports on Customer Complaint Status.
Support the progress and development of the B2B Quality team through new initiatives in response to customer requirements and market trends.
Preferably educated to university degree level in Life Sciences, you must have a proven successful quality track record. An excellent communicator and presenter with robust interpersonal and analytical skills, you’re a flexible team player who enjoys working collaboratively within a matrix organisation. Your ability to drive for results and meet targets complements your initiative and ability to work autonomously to generate leads, priorities and complete. Additionally, you handle confidential information in a mature and professional manner. With intermediate level PC-literacy in MS Office, ideally you’ll also offer experience of one or more of:
High level of fluency in English.
Good understanding of Medical Device or Pharma Processing.
Good understanding of Quality System and Quality Engineering principles
Ability to understand MDS B2B business strategy and key strategic imperatives/metrics
So if you’re a team player who is passionate about healthcare and we’ve just described your career aspirations, then please click on the APPLY button.
Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: https://emea.jobs.bd.com/
Primary Work Location
ESP San Agustin del Guadalix
ESP Almaraz - Ctra. Nacional, ESP Barcelona
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.