BD (Becton, Dickinson and Company) HR Data Ops Specialist in San Antonio, Texas

Job Description Summary

Job Description

Join BD in their purpose of ‘Advancing the World of Health’. Our purpose is our driving force, it is why we do what we do, it is our shared commitment to making a difference in the lives of others as we advance the world of health.

We are seeking an HR Data Operations Specialist. The HR Data Operations Specialist is a key player in the management of master data for BD in the Workday HCM. The candidate will have the role and purpose to plan, organize, coordinate and manage the service delivery of the Americas ensuring a positive customer experience and a partnership with HR. This position supports key HR Operation team members in resolving customer inquiries at tier 1 and tier 2 levels as well as direct entry of data corrections and updates as requested and or uncovered during assigned audits. The position will utilize discretionary latitude in decision-making and as a subject matter expert, in HR managed policies and in the management of data. HR Data Ops Specialist position provides expertise and is a point of contact across multiple functions of BD and the applicable Center of Excellence (CoE). HR Data Ops Specialist reports to the Americas ASC Data Management Manager.

Key Responsibilities

  • Serve as the subject matter expert for Data Management / Data Ops programs, policies and processes

  • Identify and recommend methods to update, simplify and enhance processes, procedures and technologies

  • Provide staff with technical support and guidance on core Americas Data Management HR processes (respond to and resolve increasingly complex issues)

  • Act in a consultative and project management role to support definition and implementation of program delivery. Identify process and systems implications of, and solutions to, new or modified programs and policies

  • Primary interface to CoE and Non-HR functional departments to appropriately escalate inquiries/concerns

  • Lead or participate in continuous improvement initiatives to ensure services are effectively delivered

  • Identify and research issues/system defects (with minimal guidance). Analyze, problem-solve and formulate resolutions through application of SOPs and best practices

  • Launch case management with ownership from intake to transition, escalation, or closure within the set forth service level agreement

  • Responsible for ensuring timely and quality delivery to support client Service Level Agreements (SLAs)

  • Provide data and analyze appropriate metrics, data and reports around compliance, performance, and data analytics (peer-level) to drive process improvements

  • Lead and/or support special projects

  • Have knowledge of and apply Workday security configuration requirements, to include development of new security roles and business process definitions

  • Maintains Workday inbox tasks, responsible for monitoring the assignments

  • Identify and initiate process and recommend options to HR leaders with justification, impacts and data of the approach

  • Develop and maintain cross-functional partnerships with IT and downstream systems owners to problem-solve and resolve issues

  • Provide direction and mentoring to end users on how to use and interpret metrics

QUALIFICATIONS :

  • Experience working with an HRIS system, preferably Workday

  • Minimum of 3-4 years professional experience working in a Shared Services environment supporting HRIS Data Management and Data Operations

  • Strong Excel Skills

  • Skilled to work under tight deadlines managing multiple tasks

  • Good functional understanding of core HR business terminology, processes and practices.

  • Demonstrated ability to plan, meet deadlines, and manage competing priorities

  • Ability to work independently with minimal supervision

  • Ability to work in a fast-paced, dynamic work environment

  • Strong problem solving and analytical ability

  • Proficient in group end to end HR processes

  • Excellent oral and written communication skills and the ability to independently compose routine written communications

  • Strong attention to detail and the ability to use that information to represent the service center to the CoE using influence and persuasion to ensure process considerations are accounted for in new or modified programs and policies

  • Stellar customer service skills

  • Excellent proficiency in English (read, write and speak) required

  • Proficiency in Spanish, Brazilian Portuguese, and/or French languages a plus

EDUCATION :

  • BA/BS in Management, HR, or relevant work experience in lieu of degree

#LI-GA

Primary Work LocationUSA TX - San Antonio

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status