BD (Becton, Dickinson and Company) Jobs

Job Information

BD (Becton, Dickinson and Company) Clinical Education Consultant, Professional Services (REMOTE) in San Diego, California

Job Description Summary

The Clinical Education Consultant provides a world-class customer education experience through the consultation, creation, and delivery of BD Infusion product education. This implementation position serves as the BD Alaris™ System and Infusion products education subject matter expert. Demonstrated success in this role includes the ability to leverage IV therapy best-practices and BD products, apply a consultative skillset, and incorporate adult learning principles to positively impact adoption and clinical success during product/solution implementation and post-implementation activities.  Position responsibilities include successful creation and delivery of product education, go-live activities, entitlement offerings, adherence to standardized work instructions, policies and procedures, and providing an exceptional customer experience. 

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most exciting global health issues.

Responsibilities

The overall responsibilities of the implementation Clinical Education Consultant include:

  • Demonstrates knowledge and understanding of relevant clinical and business operations, products, and services. 

  • Exercises professional accountability of relevant product education by attending discipline specific calls, proactively seeking updates, and participating in continuing education activities. 

  • Maintains knowledge and demonstrates professional growth in areas of education delivery, proficiency, and adult learning.

  • Leads collaborative working sessions with hospital educators and clinicians to develop device education curriculum, training schedules, and logistics.

  • Drives training curriculum and utilization of approved training tools.

  • Actively engages in go-live, post-implementation clinical rounds, and ongoing customer educational support.

  • Accountable to project implementation team, including project manager, clinical consultant, pharmacy consultant, and MPS. 

  • Delivers concise and professional closed-loop communication with the customer.

  • Attends/Leads education centric implementation calls in support of project.

  • Ability to function in a highly regulated industry.

Skills, Duties and Tasks particular to the job:

Clinical Education Consultant

Communication

  • Facilitate education customer conference calls and customer meetings. 

  • Leverage a consultative approach to customer education development and execution.

  • Establish rapport with customers that is conducive to long term business relationships. 

  • Ability to manage customer teams, gain consensus, and deliver concise and consistent communication. 

  • Support Field Trainer program through peer. mentorship, ensuring product proficiency and adherence to defined process.

  • Provide team and product support for BD Infusion products as assigned by manager. 

Technical

  • Demonstrate competence of established BD Infusion product use according to published user manual. 

  • Apply adult learning principles to teaching.

  • Demonstrate classroom management and facilitation skills.

  • Influence customer adoption and utilization of Infusion products and services.   

  • Use approved documents, tools, and resources ensuring compliance to process and work instructions.

  • Act as a customer support resource.

  • Knowledgeable with BD Infusion products.

  • Proficiency in MS Office 365 applications.

Administrative

  • Coordinate client resources and assign project tasks.

  • Detail oriented and able to coordinate with multiple stakeholders. 

  • Proven capability to work independently.

  • Initiative to determine work priorities. 

  • Effective time leadership skills related to project-specific tasks.

  • Capability to flex priorities, seek and apply feedback, and readily adapt to change.

Required Soft Skills:

Clinical Education Consultants should exhibit competency in the following set of soft skills:

  • Proficiency towards customer service approach.

  • Professional communication capabilities (verbal, non-verbal, and written) including at executive level.

  • Effective communication skills to include: negotiation, decision-making, influence, and conflict resolution.

  • Peer empowerment to achieve goals.

  • Ability to work in matrixed environments. 

  • Collaboration with project teams.

Qualifications:

  • Bachelor's degree required or equivalent experience; advanced degree or certification preferred. 

  • 4-6 years of experience in related field or equivalent combination of education and experience. 

  • Current active nursing license required. 

  • Acute care hospital experience with EMR documentation system use required; Pediatric, NICU, or Oncology experience highly desired.   

  • Knowledge of BD Alaris™ System a plus.

  • Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old. 

  • Home based position with travel.  Travel may range from 75 - 100%, overnight travel.  Position requires flexible working hours, including some nights and weekends.  Ability to work independently from home office. 

  • Must be able to lift a minimum of 40 lbs.  This position may involve pushing, pulling, stooping, bending, and lifting. 

  • Upon hire, must provide proof of, and maintain current immunizations and acquire additional immunizations appropriate for the facility which enables access to customer sites in order to perform crucial job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, Covid-19.

  • Must meet vendor credential requirements for assigned customer sites.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

DirectEmployers