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BD (Becton, Dickinson and Company) Clinical Education Consultant, Professional Services in San Diego, California

Job Description Summary

The Clinical Education Consultant provides a world-class customer education experience through the consultation, creation, and delivery of BD Infusion product education. This implementation position serves as the BD Alaris™ System and Infusion products education subject matter expert. Demonstrated success in this role includes the ability to leverage IV therapy best-practices and BD products, apply a consultative skillset, and incorporate adult learning principles to positively impact adoption and clinical success during product/solution implementation and post-implementation activities.  Position responsibilities include successful creation and delivery of product education, go-live activities, entitlement offerings, adherence to standardized work instructions, policies and procedures, and providing an exceptional customer experience.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the creativity and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Overall responsibilities:

The overall responsibilities of the implementation Clinical Education Consultant include:

  • Demonstrates knowledge and understanding of relevant clinical and business operations, products, and services. 

  • Exercises professional accountability of relevant product education by attending discipline specific calls, proactively seeking updates, and participating in continuing education activities. 

  • Maintains knowledge and demonstrates professional growth in areas of education delivery, proficiency, and adult learning.

  • Leads collaborative working sessions with hospital educators and clinicians to develop device education curriculum, training schedules, and logistics.

  • Implements training curriculum and utilization of approved training tools.

  • Actively engages in go-live, post-implementation clinical rounds, and ongoing customer educational support.

  • Accountable to project implementation team, including project manager, clinical consultant, pharmacy consultant, and MPS. 

  • Delivers concise and professional closed-loop communication with the customer.

  • Attends/Leads education centric implementation calls in support of project.

  • Ability to function in a highly regulated industry.

Skills, Duties and Tasks particular to the job:

Clinical Education Consultant

Communication

  • Facilitate education customer conference calls and customer meetings. 

  • Leverage a consultative approach to customer education development and execution.

  • Establish rapport with customers that is conducive to long term business relationships. 

  • Ability to manage customer teams, gain consensus, and deliver concise and consistent communication. 

  • Support Field Trainer program through peer. mentorship, ensuring product proficiency and adherence to defined process.

  • Provide team and product support for BD Infusion products as assigned by manager. 

Technical

  • Demonstrate competence of established BD Infusion product use according to published user manual. 

  • Apply adult learning principles to teaching.

  • Demonstrate classroom management and facilitation skills.

  • Influence customer adoption and utilization of Infusion products and services.   

  • Apply approved documents, tools, and resources ensuring compliance to process and work instructions.

  • Act as a customer support resource.

  • Knowledgeable with BD Infusion products.

  • Proficiency in MS Office 365 applications.

Administrative

  • Coordinate client resources and assign project tasks.

  • Detail oriented and able to coordinate with multiple stakeholders. 

  • Demonstrated capability to work independently.

  • Initiative to determine work priorities. 

  • Effective time management skills related to project-specific tasks.

  • Capability to flex priorities, seek and apply feedback, and readily adapt to change.

Required Soft Skills:

Clinical Education Consultants should exhibit proficiency in the following set of soft skills:

  • Proficiency towards customer service approach.

  • Professional communication capabilities (verbal, non-verbal, and written) including at executive level.

  • Effective interpersonal skills to include: negotiation, decision-making, influence, and conflict resolution.

  • Peer empowerment to achieve goals.

  • Ability to work in matrixed environments. 

  • Collaboration with project teams.

Qualifications:

  • Bachelor's degree or 4-6 years of hospital experience

  • Current active nursing license required. 

  • Acute care hospital experience with EMR documentation system use required; Pediatric, NICU, or Oncology experience highly desired.   

  • Knowledge of BD Alaris™ System a plus.

  • Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old. 

  • Home based position with travel.  Travel may range from 75 - 100%, overnight travel.  Position requires flexible working hours, including some nights and weekends.  Ability to work independently from home office. 

  • Must be able to lift a minimum of 40 lbs.  This position may involve pushing, pulling, stooping, bending, and lifting. 

  • Upon hire, must provide proof of, and maintain current immunizations and acquire additional immunizations appropriate for the facility which enables access to customer sites in order to perform crucial job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, Covid-19.

  • Must meet vendor credential requirements for assigned customer sites.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit  https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

USA MD - Hunt Valley, USA NJ - Franklin Lakes

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (https://jobs.bd.com/benefits) .

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

Salary Range Information

$85,800.00 - $141,600.00 USD Annual

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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