BD (Becton, Dickinson and Company) Jobs

Job Information

BD (Becton, Dickinson and Company) Custom Reagent Product Coordinator in San Diego, California

Job Description Summary

This role is responsible for working directly with external customers and BD personnel to ensure the timely delivery custom reagents and services. Activities include but are not limited to: customer communications/coordination, assessment/feasibility of request, customer service, planning, and material ordering and handling, and project management assignments. This role gathers customer requirements and specifications for make-to-order product configurations and pricing, to be used in creating quotes and will act as the liaison between the customer and program/technical experts as needed. This role serves as one the primary point of contact for customers throughout the ordering process. Customs reagents team offers customized biotechnology products and services, and this positions will require ongoing development of new skills, to meet evolving business needs.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

DUTIES AND RESPONSIBILITIES

  • Daily coordination of all customer-facing activities related to custom (make-to-order) reagent quote and order management, including follow-up and resolution.

  • Communicate with external customers via phone, fax, and email. Interact directly with intercompany/international BD offices to support regional customers.

  • Interacts with Marketing, Operations, Manufacturing, Technical Application/Product Support, Planning, Shipping and other functional groups to drive the process from inquiry to order fulfillment.

  • Respond accurately and professionally to the customer and internal BD personnel inquiries, roviding pricing, availability, terms and conditions, and other product and order related information.

  • Update customers on order and shipment progress, alert in advance regarding deliver delays

  • Ensure capturing all customer inquiries in BD system through the life of the order fulfillment. Responsible for updating customer record with relevant information needed for quote creation.

  • Responsible for monitoring and reporting metrics and reports for associated responsibilities: On time delivery metrics, lead time metrics, scrap reports, etc

KNOWLEDGE AND SKILLS

  • Experience with SAP or a similar ERP system is required

  • Excellent communication skills and the ability to lead and promote the vision of the custom organization

  • Strong skills in Customer Relationship Management

  • Effective organization, planning and time management skills are required

  • Ability to navigate complex systems. Demonstrates knowledge of functions, such as, Master Data, Materials Requirements Planning, customer management, Procurement and Goods issues/Receipts/Confirmations)

  • Proven ability to work productively and independently in a small, cohesive team.

  • This position interacts with a wide range of individuals, as well as, external customers and sales reps. Demonstrated ability to communicate effectively, with tact and diplomacy is necessary.

  • Must be adept in managing processes effectively. Demonstrate understanding of process interdependencies, identify gaps, and offers solutions.

  • Demonstrated proficiency in MS Word, MS Excel, and email systems is required. Knowledge of MS Project and/or FileMaker Pro is preferred.

EDUCATION AND EXPERIENCE

  • A Bachelor’s degree is required. A degree in the life sciences is preferred.

  • Prefer 2 to 4 years experience in a biotechnology or manufacturing environment required.

  • Customer facing background required.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA CA - San Diego (BDB)

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

DirectEmployers