BD (Becton, Dickinson and Company) Manager, User Experience Design in San Diego, California

Job Description SummaryThe Manager of the User Experience Design (UXD) team for the Technologies Solutions division of BD will plan, oversee, and track the work of Human Factors Engineers, Interaction Designers, Industrial Designers, and Visual Designers across multiple projects. These team members conduct customer research and create deliverables such as usability testing, user needs analyses, task flow analyses, ethnography reports, journey maps, use error analyses, low- and high-fidelity prototypes, interaction specifications, and pixel perfect screen assets. The Technologies Solutions group develops next-generation cloud-based software solutions used by various hospital clinicians and administrators. The individual in this position will work in a highly collaborative, fast-paced, cross-functional team, in an Agile SCRUM environment, to deliver products with best-in class user experience.

Job Description

Description

The Manager of the User Experience Design (UXD) team for the Technologies Solutions division of BD will plan, oversee, and track the work of Human Factors Engineers, Interaction Designers, Industrial Designers, and Visual Designers across multiple projects. These team members conduct customer research and create deliverables such as usability testing, user needs analyses, task flow analyses, ethnography reports, journey maps, use error analyses, low- and high-fidelity prototypes, interaction specifications, and pixel perfect screen assets. The Technologies Solutions group develops next-generation cloud-based software solutions used by various hospital clinicians and administrators. The individual in this position will work in a highly collaborative, fast-paced, cross-functional team, in an Agile SCRUM environment, to deliver products with best-in class user experience.

The UXD Manager will collaborate with Marketing/Product Management and Engineering leaders to drive user-centric design strategies and practices across projects and platforms. The Manager must be able to approach the HF/UE design process in a flexible and creative manner. This position is extremely collaborative and requires a high degree of social savvy, professionalism, and empathy for the customer.

Accountabilities

  • Mobilize UXD team members to serve as liaisons between business, creative, and technical teams, and work with development teams to help design workflows and user interfaces that effectively support user needs

  • Build, grow, and manage a large team of user experience, industrial and user interface designers

  • Provide UXD budgeting, scoping, and project definition creation one or more product lines

  • Oversee the Design History File process and work closely with Quality Engineering to ensure that FDA traceability and proper documentation are in place for all design decisions on regulated products and that feedback from targeted customers is acquired through usability and validation testing for all projects

  • Manage all aspects of UXD staffing, training, managing, and product deliverables end to end for up to 20 simultaneous hardware and software projects

  • Provide project management documentation and tracking for projects with UX components

  • Work closely with Product Managers to help align product development with customer needs and effectively translate into best-in-class solutions

  • Collaborate with key product stakeholders to understand and support business goals for existing and new products, and to ensure those goals are supported in the solution design

  • Work with UX team to plan, usability test, develop success criteria, analyze results, and provide recommendations in accordance with FDA and other regulatory guidance (where applicable)

  • Participate in medical industry workgroups and leadership teams with AAMI and the FDA; represent BD by speaking at conferences for medical device manufacturers; give presentations to BD cross-functional teamsMin Qualifications

  • 10+ years of management experience with a demonstrated track record of success in designing multiple simultaneous, complex systems in a fast paced, collaborative environment

  • BA or MA in Human Factors Engineer or equivalent experience

  • Charismatic leadership style with excellent collaboration and communication skills

  • Able to interact effectively with product and development teams at all levels, fostering strong relationships

  • Possess strong interaction, user experience

  • Able to dive into the details (when needed) in order to keep management well informed on status

  • Strong leadership, project management, consensus-building, negotiation, and decision-making skills, coupled with sound judgment

  • Able to lead, inspire, and organize design teams to deliver top notch experiences through user-centric design methodologies

  • Expertise in incorporating UXD work into Agile Scrum development processes

  • Experience driving strong UXD work for healthcare devices and FDA experience in product design and development, including hardware and software is a plus

Education/Credentials:

  • BA or MA with focus in user-centered design, Human Factors, Cognitive Psychology, Interaction Design; or 10 years equivalent experience working as a human factors engineer or an interaction designer plus proven leadership and project management skills

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Primary Work LocationUSA CA - San Diego TC Bldg C&D

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status