BD (Becton, Dickinson and Company) Rep 2, Customer Order Management in San Diego, California

Job Description Summary

Job Description Accountabilities

Customer Order Management is responsible for processing and expediting customer requestsand designing and improving the order management process and systems by acting as a liaison in problem solving, research and problem/dispute resolution

Duties and Responsibilities include:

This job description does not promise or imply that the functions & responsibilities listed are the only duties or responsibilities to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisors’ instructions and to perform the tasks requested by their supervisors.

Duties & Responsibilities include any of the following as assigned by your Supervisor:

  • Keeps management informed of critical service developments.

  • Monitors actual and potential WIP material shortages.

  • Enter and process all incoming customer requests

  • Set up and document the order process for new customers

  • Manage company's shipping vendors

  • Complete daily inventory check to ensure order accuracy

  • Provide customer service for BD customers

  • Demonstrates working knowledge of business practices and procedures

  • Demonstrates working knowledge of product/service features used in customers' businesses

  • Interprets and applies systems knowledge and tools to manage customer requests with supervision

  • Resolves routine problems/issues

  • Coordinates problem resolution with alternate sources

  • Offers customers alternatives based on available tools and information

Qualifications

  • High school diploma

  • 1-2 years of experience

  • Prior computer experience using Microsoft Office systems required

Primary Work LocationUSA CA - San Diego TC Bldg C&D

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status