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BD (Becton, Dickinson and Company) Sr. Project Manager Service and Support Offerings in San Diego, California

Job Description SummaryReporting to the Manager, Service and Support Operations, the Project Manager will support the GCS MMS offerings. This individual will assist with the contract structure, communication and project management of service and support program offerings. Working in partnership within the Commercial Ops team and with the MMS Sales Organization, Senior Sales Leaders, Cross functional Business Partners, Finance, Legal Partners, Implementation teams and Customers, this role supports the contractual process within established policies to ensure customers are receiving the best support and service for our solutions while managing business opportunities and risk appropriately. In addition, this role requires project management to support MMS program initiatives

Job Description

  • Cultivates a positive work climate that fosters collaboration, innovation, and alignment with BD Values

  • Supports development of new service offerings

  • Supports program management of new services

  • Works closely with marketing and customers to develop programs that meet BD and customer needs

  • Ability to analyze multiple sources of data to support new or updates to support strategies

  • Supports continuous improvement initiatives driven from analytics to support offerings

  • Supports process improvement projects (templates, standard terms, system updates, etc.) to drive operational efficiencies and standardization throughout the organization

  • Help, administer, and enforce policies, procedures, and processes to harmonize contract negotiation and general provisions, with appropriate flexibility to meet customer/market needs and dynamics. Ensure that risk is mitigated, and regulations are appropriately addressed consistently across all business offerings

  • Understands financial drivers of specific deals and can communicate to team members how to best structure a deal to meet customer needs while strengthening the profitability for the company

  • Lead, facilitate, coordinate, and track day-to- day activities required to ensure the project is completed on time, as communicated to executive sponsors

  • Demonstrates knowledge of industry-recognized project management methodologies

  • Creation and use of project plans, which include clear milestones and assignment of project task responsibilities

  • Successfully manage the scope of the project, including cross functional priorities

  • Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution

  • Appropriately manage / escalate project issues or risks

  • Managing stakeholder expectations

  • Providing leadership and direction for project team

  • Demonstrate effective communication skills, verbal and written, with project teams and leadership

  • Ensuring stakeholder satisfaction

  • Demonstrated ability of leading project teams and act as an effective team leader for all matrixed staff

  • Creation and management of tracking tools to effectively manage projects

Skills, Duties and Tasks particular to the job:

  • Must be able to manage executive leadership meetings, gain consensus within teams and deliver concise and consistent communication.

  • Ability to interact and guide diverse cross-functional

  • Demonstrate expertise of established BD infusion and/or dispensing products and support or equivalent industry standards.

  • Must be detail oriented, able to multi-task and the ability to implement complex projects consistent with established company and customer objectives.

  • Demonstrates advanced problem solving and troubleshooting

  • Demonstrates knowledge of industry-recognized project management methodologies

  • Responsible for maintaining project schedule and timeline

  • Demonstrates effective communication and engagement with stakeholders

  • Ensures complete project closure including documentation and hand-off

  • Ability to actively lead projects

  • Timely completion of internal company documentation

  • Timely completion of project documentation

  • Possess excellent organizational skills with the flexibility to readily adapt to change

  • Negotiation skills

  • Ability to work in a matrixed environment

  • Effective, professional customer communications (both verbal and written) including at executive level

  • Conflict resolution


  • Bachelor's degree required; advanced degree or certification preferred

  • PMP certification recommended or 6-10 years of experience in related field or equivalent combination of education and experience

  • Specific knowledge of BD business highly desired

  • Specific knowledge of BD Dispensing and/or Infusion Support model highly desired, or equivalent industry experience

  • SD based position, located in building A of headquarters

Primary Work LocationUSA CA - San Diego Bldg A&B

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.