BD (Becton, Dickinson and Company) Jobs

Job Description Summary

Line supervision of workforce in designated geographic regions to

support business objectives associated with Remediation activities. Responsible for customer satisfaction in assigned region.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Description

• Builds and sustains strong team environment with a culture of teamwork, collaboration, continuous improvement and customer excellence

• Define and deliver a customer service plan that focuses on overall customer experience to maintain loyalty of our established customer base

• Recruit, mentor and grow team to ensure our services meet customers’ expectations

• Provide direct input to help define and implement process improvements to increase effectiveness; provide consistency and competitive differentiation for our services

• Independently examine and analyze the team’s performance against measured service levels and goals and demonstrate ownership for overall team results and work quality, providing timely and candid feedback to employees when necessary

• Exude a passion for continuous improvement regarding operational support processes, customer satisfaction and the application of tools & technology to support efficiency gains.

• Has knowledge of own job family and awareness of the related job families

• Often accountable for the achievement of key operational goals

• Exhibits considerable decision making capability

Leadership

• Well versed in situational and strengths based leadership

• Demonstrates the professional and soft skills necessary to be an effective people manager

• Recognizes development needs and capability gaps in own area and arranges specific learning opportunities to address them

• Constructively coaches and gives appreciative feedback to support others' development

• Proactively identifies extraordinary talent internally and externally and communicates the value proposition to attract them to the organization

• Clearly articulates expectations of how individual contributions support the function's success

• Provides inspiration for the team by identifying innovative ways to recognize successes

Customer Experience

• Demonstrates a commitment to meeting/exceeding customer expectations

• Ability to manage complex and multi-faceted customer issues by leveraging strong relationships both internal and external

• Demonstrates effective communication and engagement with customer

Results Measurement and Commitment

• Uses available tools to identify shortcomings in protocols, programs or deliverables; participates in cross business team(s) to gather input on service

Strategic Thinking

• Interprets internal and external business issues/interdependencies and adapts work priorities in own area

• Establishes short-term goals and assists in the definition of strategic plans for own work area

Change Leadership

• Embraces culture of change by authentically communicating the benefits, encouraging two-way communication, building an understanding of the change process and effectively addressing questions/concerns

• Recognizes change roadblocks within one's own team and implements change management tactics to overcome them

Global Mindset

• Considers cultural and geographic differences when planning and making decisions

• Builds effective, diverse teams that are inclusive of cultural differences

Soft Skills

• Effective feedback as to develop and grow direct reports

• Negotiation skills

• Effective interpersonal skills

• Team leadership

• Ability to work in a matrixed environments

• Effective, professional customer communications (both verbal and written)

• Decision making skills

• Building and leading effective teams

• Conflict resolution

Minimum Requirements:

• Associate's or bachelor's degree in the biological sciences or biomedical engineering; however, an advanced degree may not be necessary if the individual has comparable knowledge and skills.

• 4-5 years of remediation experience with medical devices/equipment.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (https://jobs.bd.com/benefits) .

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

Salary Range Information

$82,200.00 - $135,600.00

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.