BD (Becton, Dickinson and Company) Jobs

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BD (Becton, Dickinson and Company) Technician, Rowa Implementation (Remote/with travel) in San Diego, California

Job Description Summary

BD, life-changers work here

Becton Dickinson (BD) is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes.

With $1B+ in global revenue, Dispensing Technologies is one of the core businesses within BD MMS. Pyxis® and Rowa® are the key global leading brands in this business unit with major presence in the US, Germany and other key international markets.

JOB SUMMARY

The Technician, Rowa Implementation is a newly created and key position within the US Professional Service business. This position is responsible for implementation and service of BD Rowa systems. This position will independently provide efficient and effective services to assigned BD Rowa customers in a timely manner, including but not limited to, installation, assembly, customer training, troubleshooting, maintenance and on-going break/fix support.

Shift work and rotating on-call duties providing 24X7X365 support required.

Position is based in the Phoenix, AZ metropolitan area.

Limited domestic and international travel required.

Specific Duties, Activities and Responsibilities

Technical - 80% - Installation, assembly, troubleshooting, maintenance and on-going break/fix support.

Mentoring / other duties as assigned - 10%

Project Management - 5% - Meetings, planning, communication, documentation

Administrative activity - 5%

Knowledge, Skills and Abilities

Technical

• Highly skilled in both electrical and mechanical aptitude. Able to perform detailed and precision mechanical installations/alignments. Able to operate on electrical installations up to 220/240 VAC

• Able to read electrical schematics

• Able to perform basic software investigation

• Basic networking and IT infrastructure knowledge

• Mechanical installation following highly critical tolerances

• Provide advanced problem solving, troubleshooting and system consultation as needed for client

• Perform upgrades to BD Rowa software and hardware

• Experience with PC / PLC controlled systems

• Experience in Field Service practices

• Demonstrated analytical thinking and knowledge in drive technology, electromechanical and electronic devices

• Monitoring and improving machine performance based on documented standards

Communication

• Provide written documentation to appropriate team members and customer

• Establish and nurture rapport with customers that is conducive to a long-term business relationship

• Follow documented practices for reporting product issues

Administrative

• Order equipment and supplies

• Maintain accurate inventory controls for onsite customer spare parts

• Complete weekly logs, expense reports, project plans, etc.

• Maintain Account Summaries

• Complete training and develop competency in two BD Rowa product lines

• Provide accurate and timely documentation that details field activity (FSR's), expenses, time distribution and other information as required

Other

• Demonstrate specialized knowledge of Pharmacy automation systems and solutions and how they are used in customers' businesses

• Ability to work independently and collaborate with internal and external project teams

Minimum Qualifications

• Associate Degree preferably in electrical or mechanical engineering and a minimum 3 years of work experience

• Analytical thinking and knowledge of troubleshooting on electromechanical and electronic devices

• Knowledge of Windows based operating systems

• Knowledge of PLC and computer-controlled machines

• Knowledge in motion controls (servo drive, step motor…)

• Knowledge in industrial bus technology like CAN-Bus

• IT experience supporting both proprietary and standard applications and basic network knowledge

• Customer-facing, field service experience required

• Excellent time management skills required

• SAP experience desired

• SalesForce.com experience desired

• Microsoft Office Suite knowledge required

• Ability to travel and provide rotating on call coverage including nights and weekends

• Must be able to clearly communicate, thoroughly document and demonstrate ability to overcome project risk factors, project timeline delays and escalated customer and project issues

• This position involves pushing, pulling, stooping, climbing ladders and lifting up to 70 pounds

• Must possess and maintain a valid driver's license and meet BD's auto safety standards

• Driving requirements dictate that the candidate possess and maintain a valid driver license and pass a three year-driving record background check upon acceptance of an offer

• Upon hire must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis and COVID 19

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

BD, life-changers work here

Becton Dickinson (BD) is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes.

With $1B+ in global revenue, Dispensing Technologies is one of the core businesses within BD MMS. Pyxis® and Rowa® are the key global leading brands in this business unit with major presence in the US, Germany and other key international markets.

Job Summary:

The Technician, Rowa Implementation is a newly created and key position within the US Professional Service business. This position is responsible for implementation and service of BD Rowa systems. This position will independently provide efficient and effective services to assigned BD Rowa customers in a timely manner, including but not limited to, installation, assembly, customer training, troubleshooting, maintenance and ongoing break/fix support.

Shift work and rotating on-call duties providing 24X7X365 support required.

The ideal candidate will be based in the Phoenix, AZ metropolitan area or the Indianapolis, Indiana metropolitan area.

Domestic and international travel required.

Specific Duties, Activities and Responsibilities:

  • Technical - 80% - Installation, assembly, troubleshooting, maintenance and on-going break/fix support.

  • Mentoring / other duties as assigned - 10%

  • Project Management - 5% - Meetings, planning, communication, documentation

  • Administrative activity - 5%

Knowledge, Skills and Abilities

Technical:

  • Highly skilled in both electrical and mechanical aptitude. Able to perform detailed and precision mechanical installations/alignments. Able to operate on electrical installations up to 220/240 VAC

  • Able to read electrical schematics

  • Able to perform basic software investigation

  • Basic networking and IT infrastructure knowledge

  • Mechanical installation following highly critical tolerances

  • Provide advanced problem solving, troubleshooting and system consultation as needed for client

  • Perform upgrades to BD Rowa software and hardware

  • Experience with PC / PLC controlled systems

  • Experience in Field Service practices

  • Demonstrated analytical thinking and knowledge in drive technology, electromechanical and electronic devices

  • Monitoring and improving machine performance based on documented standards

Communication:

  • Provide written documentation to appropriate team members and customer

  • Establish and nurture rapport with customers that is conducive to a long-term business relationship

  • Follow documented practices for reporting product issues

Administrative:

  • Order equipment and supplies

  • Maintain accurate inventory controls for onsite customer spare parts

  • Complete weekly logs, expense reports, project plans, etc.

  • Maintain Account Summaries

  • Complete training and develop competency in two BD Rowa product lines

  • Provide accurate and timely documentation that details field activity (FSR's), expenses, time distribution and other information as required

Other:

  • Demonstrate specialized knowledge of Pharmacy automation systems and solutions and how they are used in customers' businesses

  • Ability to work independently and collaborate with internal and external project teams

Minimum Qualifications:

  • Associate Degree preferably in electrical or mechanical engineering and a minimum 3 years of work experience

  • Analytical thinking and knowledge of troubleshooting on electromechanical and electronic devices

  • Knowledge of Windows based operating systems

  • Knowledge of PLC and computer-controlled machines

  • Knowledge in motion controls (servo drive, step motor…)

  • Knowledge in industrial bus technology like CAN-Bus

  • IT experience supporting both proprietary and standard applications and basic network knowledge

  • Customer-facing, field service experience required

  • Excellent time management skills required

  • SAP experience desired

  • SalesForce.com experience desired

  • Microsoft Office Suite knowledge required

  • Ability to travel and provide rotating on call coverage including nights and weekends

  • Must be able to clearly communicate, thoroughly document and demonstrate ability to overcome project risk factors, project timeline delays and escalated customer and project issues

  • This position involves pushing, pulling, stooping, climbing ladders and lifting up to 70 pounds

  • Must possess and maintain a valid driver's license and meet BD's auto safety standards

  • Driving requirements dictate that the candidate possess and maintain a valid driver license and pass a three year-driving record background check upon acceptance of an offer

  • Upon hire must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.  Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

USA AZ - Tempe Headquarters

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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