BD (Becton, Dickinson and Company) Global Service Supply Chain Demand Planner in San Jose, California
Job Description Summary
The Service Supply Chain Demand Planner leads important aspects of Service Parts Supply Chain – forecasting, planning, deployment and rebalancing of Service spare parts. This position also manages Service Parts Forecasting Tool, forecast over-rides, preventive maintenance Kits’ forecast using ServiceMax schedule or service input and follow-up with the fulfillment teams on parts that are below target levels or stocked out. A big part of the responsibility would be to create, own & improve metrics, dashboards and workflows and play a support role in other supply chain activities like repair operations, inventory optimization & regional planning.
DUTIES & RESPONSIBILITIES:
Create global monthly forecast at San Jose level using Forecasting Tool for Service spare parts using different statistical algorithms and upload the forecast to SAP. Demand planning is also expected to make modifications to the forecast in line with known quality issues, upgrade programs and any other business considerations
Manage forecasts for new-new and repaired parts so that availability is maintained at the recommended levels. Maintain a line of active communication with the repair center
Liaison with service engineering and product development teams to handle forecasts for new product introduction and end of life products
Give specific attention to shortage parts and stocked out parts and create a recovery plan for every single part, working with the global service supply planner and global supply chain team
Maintain key SOPs and Work Instructions for managing specific situations in the Forecasting Tool
Maintain dashboards, metrics and other Service Supply Chain relevant analytics as decided and agreed upon
Maintain and manage inventory within agreed upon targets
Knowledge & Skills:
Thorough knowledge of Service supply chain activities, preferably relating to Healthcare Industry.
Inventory Management, Planning & Forecasting, Order Management & Delivery and Escalation Management
SAP, SAP BI, hands-on Experience or similar software. Specific hands-on experience with Service Parts Forecasting Tools like Servigistics, XELUS, Baxter Planning, Syncron etc. will be a big plus.
Working knowledge on data management/visualization tools like Power BI, Cognos, Qlikview etc. is desirable
Advanced MS Excel skills – Formulae, Macro, Pivot Table, Data Input Utility and MS Share Point/MS Team Customizing Skills
Knowledge and exposure to Continuous Improvement techniques like LEAN & Six Sigma
Statistical analysis skills preferred
Project management experience preferred
Critical thinking and Multi-Tasking, able to work cross functionally and regionally
Agile | Nimble
Innovative ideas and approaches
Education & Experience:
Bachelor’s Degree or equivalent experience in Business, Supply Chain or Logistics. Master’s Degree will be a plus.
At least 3-5 years of hands-on experience in Demand Planning, Supply Chain & Fulfilment Operations. Specific exposure to Service spare parts operations, SIOP knowledge will be a plus.
Ability to travel domestically and internationally (less than 10%)
Regularly required to sit, stand, bend and reach.
Ability to view computer monitor and use keyboard for prolonged period of time
Ability to sit for prolonged period of time, handling, fingering, listening, near vision, midrange vision in connection with performing essential functions.
Primary Work Location
United States - San Jose
Flexibility in working hours to be expected due to time zone considerations and business needs
Primary Work Location
USA CA - San Jose
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.