BD (Becton, Dickinson and Company) Microbiology Applications Specialist - San Jose, CA/Northern CA in San Jose, California

Job Description Summary

Job Description

Reporting to the Microbiology Applications Manager, the Microbiology Applications Specialist provides high-level technical and application training to BD Customers within clinical, public health, and industrial laboratory settings. This position has a primary focus on training in diverse settings; promoting sales of BD instrumented platforms and total system solutions, and assisting with on-site customer installation and troubleshooting.

Responsibilities:

Technical / Application Training

  • Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency

  • Demonstrates proficiency in application of BD instrumented platforms and software by uncovering customer’s needs, implementing customized solutions, and assuring rapid adoption

  • Collaborates with Technical Service and Support and Field Service to enhance customer experience

  • Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms

  • Actively engages in regional Sales and Marketing programs in delivering optimal service portfolio to the customers

  • Ensures the fulfillment of and adherence to internal policies and procedures

  • Actively provides product and platform knowledge and technical input to Research and Development for continual product improvement

  • Drives implementation process and full utilization of BD instrumented platforms

Documentation Development

  • Collaborates with BD Technical and Training Center associates to develop training programs and departmental Standard Operating Procedures (SOPs) for instrumented platforms

  • Ensures the fulfillment, continual improvement, and critical review of field-related job aides, learning aides, certification manuals, presentations, and evaluations including package inserts, software system specifications and other technical documentation

Sales and Marketing Support

  • Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites

  • Supports or participates in BD sponsored Webinars and Teleconferences

  • Provides technical input to MarCom and National and World-Wide Marketing Managers

  • Assists local, regional, and national sales associates and management during the sales of BD instrumented platforms by providing customized

Technical Input to New Product Development:

  • Participates on project teams as appropriate, complying with Good Manufacturing Practices (GMP), ISO 9000, Quality Procedures and PACE (Product and Cycle-time Excellence) Development protocols for new product development

  • Contributes to laboratory workflow productivity and other customer needs to maximize efficiency and efficacy of platform training

General

  • Conducts training for BD associates in BD instrumented platforms as necessary

  • Ensures population and understanding of electronic Project databases and Service Intranet with content relative to Application business

Qualifications:

Education and Experience:

  • B.S. Degree in Medical Technology, Biological Sciences, or Microbiology, advanced degree desirable.

  • Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable

  • Minimum 5 years relevant experience in a clinical hospital or reference laboratory setting

  • Minimum 2 years experience in Technical, Clinical Training and Education environment

  • Well versed in Identification / Antimicrobial Susceptibility Testing (ID/AST).

  • Demonstrated ability to travel domestically.

  • Proven ability to be on call during evening/weekend as needed.

Knowledge and Skills:

  • Knowledge of technical and workflow related aspects important to the discovery phase of system implementation within clinical and public health laboratory settings

  • Demonstrated project management, teaching, motivational and organizational skills with a proven track record of accomplishments

  • Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills

  • Familiarity with regulatory agencies (i.e. CLIA, USP, GMP/CGMP) and quality procedures are highly desirable

  • Models effective training, education, and presentation/demonstration of products

  • Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations

  • Works well in team environment

  • Initiates and willingly accepts new assignments and successfully completes them

  • Knowledge and experience with Technical and Application support

  • Works with positive attitude, able to communicate the departmental and organizational vision and goals, guiding team members in achieving these goals

  • Constantly and persistently strives for driving excellence in technical and customer facing skills with team members

  • Good working knowledge of various computer software applications (i.e. MS office, Access) and Laboratory Information Systems (LIS) are preferred

COMPETENCIES:

Sales/sales support:Understands the value proposition of BD instrumented platform and products while effectively providing demonstrations and other sales supporting activities promoting change management

Teaching/training:Effectively instructs, observes, and evaluates trainees on medical equipment or devices consistent with an understanding of regulatory requirements; identifies gaps in learning and encourages optimal use; completes electronic training and service documentation

Project Management:Achieves operational objectives by contributing information and recommendations to implement BD instrumented platforms including

  • Preparing and completing action plans to industry and customer-service standards

  • Assuring projects are on-time, in budget, and within specifications

  • Determining system improvements and implementing change management

  • Managing from sales support to post go-live

  • Driving for results

Customer Focus: Is dedicated to meeting the expectation and requirements of internal and external customers; gets first-hand customer information and users it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

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Primary Work LocationUSA CA - San Jose

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status