BD (Becton, Dickinson and Company) Jobs

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Summary:

The National Field Service Systems Specialist (NSS) reports to the National Product Technical Support Manager and provides solutions to very sophisticated hardware, software, environmental, and biological related problems. This position will support a wide range of instrument complexity including the highest level complexity flow cytometry systems.

As part of a growing team responsible for providing Tier II escalation support to the US region, the NSS will provide both remote and on-site technical troubleshooting as well as comprehensive plans of action with follow up. The NSS will use their expertise to provide inputs into the New Product Integration program as well as other Continuous Improvement projects. The NSS will also participate in knowledge transfer via Tier III training delivery, coaching, and mentoring.

This is a Remote Position

Responsibilities:

• May lead resolution of US Regional technical escalations and interfaces regularly with the Product Technical Support Team to coordinate response and plan of action development. Participates on Regional/World Wide escalation team(s) as needed.

• Supports Service associates within assigned worldwide region via telephone or on-site to resolve non-routine technical problems.

• May be assigned to difficult customer situations where expert level technical experience and customer management skills are required to regain customer satisfaction and/or credibility.

• Coaches, mentors, trains and develops experienced engineers to ensure they are adhering to processes and meeting expected and prescribed performance and service delivery standards.

• Provides formal and informal training to experienced Field Service Engineers on advanced concepts of flow cytometry, immunology, QC and biological concepts used to determine instrument set-up and instrument performance optimization.

• Monitors operational performance metrics of their assigned product lines and collaborates with Product technical support engineers in developing service delivery improvement plans.

• Collaborates with service district managers to establish and implement standard service delivery processes, methods, and techniques that reduce variability in the service delivery process, costs and execution.

• Successfully completes project assignments under management direction that are significant to improving service efficiencies, reducing service delivery variability, improving design, the execution of new service programs and technical troubleshooting improvements.

• Where necessary performs Field Service Engineer duties to support customers.

• Routinely communicates and collaborates as appropriate with peers, District Specialists, management, Sales and internal associates on activities, critical situations, and business opportunities.

• Participates on new product launch teams and guides in product layout, component accessibility, serviceability and failure analysis. May develop and tests troubleshooting procedures in conjunction with engineering and Product Technical Support during regional new product launches.

• Adheres to BD Biosciences Environmental, Health and Safety (EH&S) policies and procedures for general laboratory safety and takes protective measures while in BSL3 laboratories and adheres to special policies regarding BSL4 biohazard environments. May provide recommendations on maintaining the safety of the work environment.

• Diagnoses operating system problems using utilities and both BD and non-BD applications. May solve printer and networking problems within a network system as needed.

• Performs other related duties and assignments as required

Qualifications:

• Bachelor of Science in Engineering, Mathematics, Physics or related biology fields

• 7-10 years of experience in field engineering, field application or system design with a demonstrated record of troubleshooting very complex system problems, technical writing and customer management or equivalent combination of experience and education

• Effective analytical and problem solving skills

• Demonstrates effective communication, and interpersonal skills,

• Effective written and oral communication skills

• Electronic Theory and Troubleshooting High level of understanding of analog and digital electronics and the ability to apply system concepts in troubleshooting.

• Experienced in troubleshooting complex problems to specific modules, circuits and components while providing solutions and guidance in collaboration with local FSE

• Optical Theory and Troubleshooting. Strong understanding of optical theory and optical component specifications and their applications in flow cytometry systems.

• Fluid Theory and Troubleshooting. Understands the basic theory and physics of fluid flow and optical interactions.

• Computer Hardware and Software background

• Ability to travel 40% - 60%, or greater, of the time.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA CA - San Jose

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.