BD (Becton, Dickinson and Company) Service Contract Administrator in San Jose, California
Job Description Summary
BD has an immediate opening for a Service Contract Administrator in San Jose, California. The ideal candidate will have experience managing service agreements; reviewing terms and conditions, pricing with strong knowledge of ServiceMax and SAP. If this sounds like a position that is right for you, read on!
The Service Contract Administrator is responsible for working directly with customers, inside sales and field personnel to secure maintenance service agreements for capital equipment. This position directly impacts the company's service revenue and therefore, the administrator must excel working in a very fast paced environment where a high volume of work is processed and minimal errors are expected.
Duties and Responsibilities:
Manage assigned districts which include the following:
Receives booking package from inside sales which include reviewing customer purchase orders to ensure they meet BD finance standards, reviews contract to ensure discounting, billing plan, pricing agreements are accurate prior to approval.
Responsible for preventative maintenance service call scheduling. This includes creating or changing maintenance plans in ServiceMax.
Responsible to manage and track all customer interactions using department CRM database.
Generate Service History Reports when requested by customers and/or field management
Maintains hard copy contract files. Must manage own filing in a timely manner.
Assists inside Sales, Customers, Field Service Engineers, Sales Representatives and Credit Department personnel regarding service agreement pricing, inquiries, problems/complaints, etc.
Provides assistance to Credit Department in researching past due invoices and problem situations. Prepares credit memos when appropriate, obtaining necessary approvals.
Keeps abreast of basic requirements for regulatory compliance in own area of work and complies with those requirements. Updates own training records at least annually. Participates in training on regulatory issues affecting own area of work as necessary. Brings regulatory compliance questions or issues to the attention of management.
Prepares ad hoc reporting as requested.
Performs other related duties and assignments as required.
Manage Service Contract Renewals for Top Tiered Accounts
Escalation Point for all non-standard T&C's for assigned districts – negotiate business and legal terms and conditions.
May include Super User responsibilities for Sales Force DC, Service Max and SAP
Identify and document process improvements
Additional Special Projects may be assigned.
Minimum of a Bachelor’s Degree
Minimum of 3 years’ Inside Sales/Contract Administration experience or equivalent business experience
Proficiency in MS Excel and Word
Experience with Salesforce, ServiceMax, and SAP preferred.
Working knowledge of capital equipment service contracts
Familiar with business law terms and conditions with ability to recognize terms and conditions that would put BD at risk
Excellent verbal and written skills
Experience with medical device service contracts.
Primary Work LocationUSA CA - San Jose
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status