BD (Becton, Dickinson and Company) Technical Writer in San Jose, California
Job Description SummaryThe Technical Writer is a Service support specialist who produces high-quality documentation and other materials used by Services Associates, Contractors and Customers. This role will join the Global Product Technical Support team and work closely with key subject matter experts to improve the user experience of BD Biosciences products. This position will play a critical role in delivering well written documentation that have a positive experience for BD customers and drive workforce performance globally.
Duties and Responsibilities
Work with internal teams to obtain an in-depth understanding of the product documentation requirements. This includes designing, editing, converting and publishing service documents such as publications, bulletins, architectural documents by use of DITA XML or Madcap Flare
Write easy-to-understand user interface text, online help, service tools and service guides
Create tutorials to help end-users use a variety of instruments and applications
Analyze existing and potential content, focusing on reuse and single sourcing opportunities
Produce and maintain high quality service documentation for new and existing instruments including, but not limited to, service bulletins, procedures, and manuals while ensuring the accuracy, integrity and validation of these documents in partnership with product support specialists.
Develop and maintain business procedures for the technical writing function in the Services department, optimize the document management and control system in the department for all products.
Act with highest standards of professionalism, ethics, and integrity consistent with BD core values.
Bring regulatory compliance questions/issues to the attention of management.
Promote a safe work environment. Participates in Environmental Health and Safety programs. Addresses corrective actions whenever a hazard is identified.
Perform other related duties and assignments as required.
Excellent written and oral communication skill
Previous experience working as a Technical Writer. Experience as an technical Instructor, Field Service Engineer or Product Support Engineer is a plus.
Writing skills that include logically organizing information and creating error-free PDF files
Previous experience with adoption and application of web-based platforms used in technical publications functions
Effective critical thinking, organizational, creative and teamwork abilities
Previous experience in the biomedical/biotechnology field or equivalent
Basic understanding of FDA and CE requirements is a plus
You’ll need superb (internal) customer-facing/handling skills were proficiency in English is a must.
Work with minimal direction to create concise, effective materials
Think creatively and strategically to present the value of services
Quickly grasp complex technical concepts and make them easily understandable in text, video and pictures
Education and Experience
Bachelor’s degree in Creative Writing, English, Computer Science, Engineering or equivalent.
Minimum 5 years of experience in a technical writing or similar capacity
Working knowledge of Madcap Flare, FrameMaker, Photoshop, MS Word, Excel, Powerpoint
Primary Work LocationUSA CA - San Jose
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status