BD (Becton, Dickinson and Company) 高级质量专员_QA_上海 in Shanghai, China

Job Description Summary

This position is responsible for customer complaint handling and he/she is to work together with the manufacturing plants, local sales and marketing teams, to complete the failure investigation and feedback to the customers. The position also support to maintain an effective and efficient quality system that creates customer value addressing elements critical to Business success, continuity and competitive advantage.

Job Description

  • Responsible for the customer complaint handling, including but not limited to: login the complaint information into TrackWise system, communication with manufacturing sites and sales and marketing, feedback to the customer, maintenance of the complaint database, consolidate, trend and report customer complaints/feedback etc.;

  • Responsible for maintaining the customer-facing related quality system;

  • Responsible for coordinating the business need from local sales and marketing team with the manufacturing plants;

  • Initiate, track, follow-up and close Corrective and Preventive Actions;

  • Other related work assigned by the Manager.

Primary Work Location

CHN Shanghai - HQ

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.