BD (Becton, Dickinson and Company) Field Service Engineer in South Korea HQ, South Korea

Job Description Summary

Field service engineer will be assisting in installation and maintenance of complex systems and helping customer with day to day queries and fault diagnosis either remotely or on site.

Job Description

Responsible for providing on-site support to BD customers that includes, but is not limited to support of installation, corrective maintenance, preventative maintenance, removals and other support needed; after hour phone support, Holiday and weekend on-site and phone support, as well as support of Marketing, exhibitions, and clinical trials.

DUTIES AND RESPONSIBILITIES:

  • Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.

  • Provide follow-up service by calling customers who have recently been provided service. Ensure service was complete and satisfactory to the customers' needs.

  • Properly maintain car stock inventory, test equipment, tools, and technical data.

  • Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.

  • Display maturity and judgment in time management and expense control.

  • Maintain expense levels within the established guidelines for field service travel and sites visits.

  • Report quality control and other technical problems, in detail

  • Must be flexible and meet travel needs based on the business needs

  • Required to complete all administrative documentation required by the position in a timely basis.

  • May be required to be available 24x7 via phone and rotate in schedule of on-call status

  • Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment

COMPETENCIES:

  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in

products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their respect

  • Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

  • Time Management: Uses his/her time effectively and efficiently; values time; concentrates on his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broad range of activities

MINIMUM QUALIFICATIONS:

  • BS Degree in engineering is required.

  • Requires a good working knowledge of electronics and electro-mechanical devices.

  • Must have effective communication and customer service skills including technical writing and training.

  • Must have effective interpersonal skills, organization/prioritization and administrative skills.

PREFERRED QUALIFICATIONS:

  • BS Degree in Electronics/Computers/Biomedical Engineering is desired.

  • Individual must possess good communication and customer service skills, needs to be able to function with little supervision.

  • Experience with medical devices and equipment, PCs/software/LIS/networking/database management knowledge is highly desirable

  • Some robotics experience is a plus.

  • PC-based equipment and application software knowledge highly desirable.

  • Fluent in both verbal and written communication in English.

Primary Work Location

KOR South Korea HQ - Seoul

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.