BD (Becton, Dickinson and Company) CPQ Analyst in Sparks, Maryland

Job Description Summary

Job Description

The CPQ Analyst works with users in Sales, Marketing & IT to elicit and translate business process and system needs into functional requirements. This position is responsible for the collection of business requirements, translation of business requirements into functional specifications, documentation and verification of processes, development of test cases, and facilitation of communications across business and technical stakeholders. The candidate needs to possess strong communication, problem solving, relationship-building, negotiation skills in addition to possessing knowledge and proven experience within Commercial Operations, Pricing, Quoting and sales and marketing processes. The ideal candidate will be self-driven, analytical, and innovative, will prioritize effectively, will be detail oriented and able to work with cross-functional teams.

Responsibilities

  • Work with business users to refine requirements for enhancements and translate the business needs into technical requirements

  • Provide day to day troubleshooting and technical support for end users

  • Provide User Training and maintain Training materials

  • Determine business report requirements and develop required reports in conjunction with Salesforce.com Delegated Administrator

  • Facilitate User Management – Set Up Access / Remove Access / Password Resets

  • Minor updates to Approvals/Hierarchy

  • Updates to Document, Part Number and related Meta-Data

  • Provide user support for Approvals (move quotes along)

  • Manage enhancement request process – prioritization, communication, facilitation of user functional and acceptance testing

  • Collaborate with IT System Admin to ensure application is in “good health”

  • Comfortable and able to provide first level end-user support

  • Support ongoing site software version upgrades, data refreshes and clean-up

  • Comfortable with coordinating and leading testing cycles for projects

  • Familiar with both Waterfall and Agile project methodology

  • Willingness to follow BD IT Best Practices for Oracle CPQ/SFDC that focus not only on quick project delivery but ongoing maintenance

  • Coordinate efforts with other teams within IT to complete interfaces and complementary components to deliver those requirements

Requirements:

  • 2+ years proven functional/technical professional with CPQ implementation or support

  • Hands-on experience with one or more CPQ tools such as Apttus, Salesforce CPQ, Oracle CPQ

  • BS or equivalent experience

Primary Work LocationUSA MD - Baltimore

Additional LocationsUSA NJ - Franklin Lakes

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status