BD (Becton, Dickinson and Company) Technical Specialist ( Microbiology) - Sparks, Maryland ( Or Remote) in Sparks, Maryland

Job Description SummaryBD is a leading global medical technology company that develops, manufactures and sells medical devices, instrument systems and reagents. The Company is dedicated to improving people's health throughout the world. BD is focused on improving drug delivery, enhancing the quality and speed of diagnosing infectious diseases and cancers, and advancing research, discovery and production of new drugs and vaccines. BD's capabilities are instrumental in combating many of the world's most pressing diseases. Founded in 1897 and headquartered in Franklin Lakes, New Jersey, BD employs approximately 28,000 people in approximately 50 countries throughout the world. The Company serves healthcare institutions, life science researchers, clinical laboratories, the pharmaceutical industry and the general public. For more information, please visit www.bd.com.

Job Description

Summary:

The Technical Specialist is a member of the BD Technical Service and Support Organization, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and troubleshooting for internal and external customers. The Technical Specialist will work as part of a team supporting products and instruments for infectious disease diagnosis and industrial microbiology; answer and troubleshoot calls, research and investigate, research and provide issue resolution.

This position is dedicated to utilizing scientific laboratory expertise to bring solutions to our customers and support BD products to include:

Primary Duties and Responsibilities:

  • Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.

  • Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.

  • Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.

  • Supports the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend and holiday on-call coverage.

  • Promotes and ensures a culture of privacy and security related to PHI and HIPPA.

  • Contributes to team goals and objectives through active participation.

Minimum qualifications:

  • B.S. Degree in Life Science required.

  • Minimum 2 years relevant experience in one of the following: clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory (pharmaceutical environmental monitoring and/or food microbiology testing), or biotech/academic molecular laboratory.

  • Must have effective communication and customer service skills both written and verbal.

  • Must be proficient using MS Office Outlook, Word, Excel.

The successful candidate will have the following attributes:

  • Excellent technical and problem solving skills of varying complexity (Please be prepared to share examples).

  • Self-motivated and action oriented team player.

  • Must have the ability to multi-task and be adaptable to changing business environment(s).

  • Can work independently and apply scientific principles when troubleshooting customer workflow and/or instrument complaints.

  • Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service.

  • Must have the ability to multi-task and be adaptable to changing business environment(s).

  • Effective planning and organizational skills

Preferred Qualifications:

  • Experience as a Cytotechnologist (ASCP) or Medical Laboratory Scientist (ASCP) preferred.

  • Master of Science degree with a Molecular Biology focus preferred.

  • Experience with medical devices and equipment, experience with BD equipment a plus.

Primary Work LocationUSA MD - Baltimore

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status