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BD (Becton, Dickinson and Company) Field Service Engineer - Syracuse NY in Syracuse, New York

Job Description Summary

Field Service Engineer is responsible for providing on-site support to BD customers that includes, but is not limited to support of installation, corrective maintenance, preventative maintenance, removals and other support needed; after hour phone support, holiday and weekend on-site and phone support, as well as support of Marketing, exhibitions, and clinical trials.

Engineers will be expected to be committed to GMP, ISO, and Quality Standards

Job Description

Responsibilities:

  • Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.

  • Provide follow-up service by calling customers who have recently been provided service. Ensure service was complete and satisfactory to the customers' needs.

  • Properly maintain car stock inventory, test equipment, tools, and technical data.

  • Complete service documentation, as the need arises, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.

  • Maintain expense levels within the established guidelines for field service travel and sites visits. Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.

  • Accurately maintain and utilize company vehicle as outlined by current corporate fleet policy.

  • Required to finish the administrative documentation required by the position in a timely basis.

  • May be required to be available 24x7 via phone or pager and rotate in schedule of on-call status.

  • Actively supports areas of empowerment and continuously improves the team processes to build a more efficient work environment.

Qualifications:

  • Typically requires an ASEE degree or a technical equivalent with a minimum of three years of experience in field engineering or related fields where a strong record of solving problems on moderate to sophisticated instrumentation has been proven

  • Electronic Theory and Troubleshooting. Strong understanding of analog and digital electronics and the demonstrated ability to apply concepts in troubleshooting to determine defective components on printed circuit boards as the need arises and uses waveforms and signal processing to determine failures.

  • Computer Hardware and Software. Diagnoses operating system problems using utilities for both BD and non-BD applications. Troubleshoots's networking problems within a network system consistent with BD service repair philosophy.

  • Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.

  • Writing Skills. Proficient in writing documents, monthly reports, and other required administrative tasks using proper grammar, spelling and punctuation.

  • Oral Communication. Fluent in communication to customers, peers, Sales, management and internal associates and works to find ways to partner. Has effective listening skills.

  • Organizing and Planning. Effective planning of all work activities. Well organized and neat in filing, reporting and maintenance of inventory.

  • Communication Tools. Proficient in preparing worksheets and written documents using word processing programs. Proficient in the use of system email and use of internet and intranet services. Must be proficient in the use BD Biosciences data management systems that require routine interactions required for all field reporting.

  • Business Acuity. Basic understanding of the impact on the service business from quality workmanship and manages business costs associated with service work.

Come Work for Us!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally hardworking and committed to encouraging an inclusive, growth-centered, and exciting culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Additional Locations

Work Shift

NA (United States of America)

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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