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BD (Becton, Dickinson and Company) Customer Acquisition Representative - Medical Supply (Remote Call Center) in Texas

Job Description Summary

Be part of something bigger!

Liberator Medical Supply™ (LMS) has been serving urology and ostomy customers for more than two decades. LMS is dedicated to providing high-quality, innovative medical supplies combined with exemplary customer service, discreet delivery of supplies and support with insurance paperwork and representation.

We have an immediate need for Customer Acquisition Representatives!

This is a 100% remote, work from home position!

In this role you will facilitate intake of new and reorder Purewick customer medical supply product orders from multiple lead/referral sources and enroll customers into Liberator’s supply program. There is NO Cold Calling involved in this role.

Job Description

In this role you will be responsible for:

  • Articulate the features and benefits of the Purewick system including knowledge of all aspects of use and maintenance of the equipment.

  • Complete initial and follow-up calls on prospective leads via inbound and outbound calls/dialer to include identifying and resolving customer concerns within the process

  • Maintain departmental call volume requirements to include inbound and outbound calls

  • Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers.

  • Meet or exceed monthly departmental sales goals as established by Sales Ops management.

  • Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.

To be successful in this role, you require:

  • 1+ years medical industry, sales or call center/customer service experience

  • Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

  • Ability to solve practical problems and deal with a variety of variables.

  • Knowledge of Microsoft Office Applications

  • Ability to work some evening shifts, weekends, and overtime as needed

Education and experience required:

  • High School Diploma or general education degree (GED)

We offer a comprehensive benefits package to include:

  • Up to 12 company paid holidays

  • Medical, dental and vision insurance

  • 401(k)

  • Tuition Reimbursement

  • Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!

Why join us?

A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about Liberator Medical visit https://liberatormedical.com

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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