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BD (Becton, Dickinson and Company) Digital Operations Senior Manager in The Strategy, Singapore

Job Description Summary

The Digital Operations Senior Manager will build and manage a team that is responsible for driving adoption and utilization of our technology platforms, their stability and availability, governance for all processes and execution of procedures that delivers change and improvement to these platforms.

Job Description


  • Work with country pilot teams in FY21 to ensure smooth execution of digital transformation pilot use cases. Work across teams to improve use case execution and achieve optimal pilot results

  • Launching and driving successful adoption and business impact of technology platforms (Marketo, Showpad, GlobalMeet, Litmos).

  • Responsible for creating and updating the roadmap for platform enhancements based on deep knowledge of the marketing technologies involved, market conditions, customer and internal needs.

  • Interface with country and business teams to understand feature requirements and/or address support issues, and work collaboratively with our global platform teams and business process owner teams on more complex requests & issues

  • Maintain global and region applicable standards on profiles, roles and security within technology platform instances

  • Lead and maintain business requirements for data integrations with 3rd party software used across the business

  • Create documentation, maintaining standardization and looking for ways to continuously improve processes & procedures

  • Partner with Analytics and Effectiveness team to develop, launch, and manage in-depth dashboards and reports for all team functions at both management and individual levels in conjunction with the business process owners.

  • Work with global technology team to implement a regional support plan that ensures smooth operation and performance of the platform

  • Act as subject-matter expert for technology platforms and seek out ways to utilize platforms to achieve better sales and marketing outcomes. Make recommendations to support a program scaling at a rapid pace.

Skills and Knowledge:

  • Strong problem-solving skills

  • Excellent written and verbal communication skills for coordinating across teams.

  • Proficiency in user experience, design, metric-testing methodologies

  • Excellent project and product management skills and Agile framework and methodologies

  • Strong attention to detail and great organizational skills

  • Create documentation, maintaining standardization and looking for ways to continuously improve processes & procedures

Education/Experience and Background:

  • Bachelor’s degree required

  • Experience with launching and driving successful adoption and business impact of technology platforms (Marketo, Showpad, GlobalMeet, Litmos, SFDC preferred) (minimum 10 years) at a regional level

  • Exceptional technical and functional proficiency in technology platform administrative tasks including, and not limited to: Profiles, roles, security, workflows, validation rules, approvals, advances formulas, custom objects, reports and dashboards

  • People management experience

  • Proficiency in technology platform API’s.

  • Ability to write non-technical documentation.

  • Organized and able to track/report on multiple tasks.

  • Experience with agile development process and system development life cycle is a plus.

  • General knowledge of programming practices and languages including PHP, PowerShell, SQL etc.. a plus

  • Certification(s) in Agile, scrum, or other software development practices, a plus.

  • Experienced with digital transformation and execution

Primary Work Location

SGP The Strategy

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email