BD (Becton, Dickinson and Company) Service & Repair Engineer, SEA in The Strategy, Singapore
Job Description Summary
Provide field service support in terms of maintenance, repairs, troubleshooting, servicing at hospitals for medical equipment.
Using various strategies and tools to provide effective solutions to customers' concerns.
Communicate with clients, engineers, and other technicians to ensure that services are delivered effectively.
Promptly following up on service requests and providing customer feedback.
Monitor equipment performance and developing preventative maintenance measures.
Conduct quality assurance and safety checks on all equipment.
Deliver demonstrations to ensure that customers are educated on safe and effective equipment use.
Provide recommendations about new features and product improvements.
Monitor inventory and reordering materials when needed.
Conduct training and refresher workshops to distributors.
Writing reports and presenting findings to country business leaders on a regular basis.
Responsible for technical service and repair issues
Provide onsite customer support
Repairs, tests, commission and maintains equipment
Ensure compliance and proper documentation in accordance with all local established policies, procedures and regulations
Responsible for corrective and preventive maintenance
Inspects equipment performance to verify their efficiency, investigates and initiates corrective actions to ensure equipment quality and reliability
Bachelor’s Degree or Diploma in Electrical/Electronics Engineering
- Minimum 5 years’ relevant work experience, preferably in Medical Device Industry
Job Competency Requirement:
Strong in technical service and repair
Good interpersonal and communication skills
Meticulous and service-oriented
Able to travel oversea occasionally to provide technical support to customers and distributors
Primary Work Location
SGP The Strategy
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.