BD (Becton, Dickinson and Company) Analyst, GPO Contract Membership in Vernon Hills, Illinois
Job Description Summary
Reporting to the Manager, GPO Contract Membership, the Analyst, GPO Contract Membership position is responsible for the administration of contract membership eligibility and related dispute resolution processes for the GPO (National & Regional) agreements of BD’s Commercial Consumable Sales Contracts for all US business segments and capital products on national/regional GPO agreements (currently excluding BioSciences, Diabetes Care and Pharmaceutical Systems). This information is provided to customers (internal and external), distributors, BD sales and in response to direct and indirect inquiries.
Engaging and collaborating with our GPO’s, commercial customers (Healthcare Delivery and Channel Partners) and distributor partners. This position will support best in class, innovative, enterprise operational capabilities and also establish policy, process and governance to ensure the effective implementation of complex, critical contracting membership activities which manage business opportunities appropriately. Candidates must have strong technical, organizational, and communication skills and be accountable for achieving key metrics.
Scope includes operationalizing all commercial sales contracts with regards to membership solutions including national and regional GPO contracts (consumables and capital), other nationals (reference lab, CRO and non-acute), and regional networks (e.g., IDN). Excludes DS and MMS customized capital contracts and DS consumable contracts structured as financing for capital equipment. This position has no direct reports, but significant matrix managing required across contracting operations.
Administer the commercial Contract Membership process of the GPO (National & Regional) agreements for consumable products across all US Region’s BUs and products, and capital products on National/Regional GPO agreements (currently excl. Biosciences, Diabetes Care, and Pharmaceutical Systems)
Organize and respond to Letter of Commitment (LOC) and Letter of Delegation (LOD) requests per GPO clients in order to ensure appropriate eligibility to GPO contracts based on business strategy and contractual obligations
Manage all GPO migrations/transitions based on policy and customer designation
Monitor and coordinate appropriate customer slotting to contract tiers through collaboration with Field Sales, GPO partners, Business Integrators, and Commercial Operations
Ownership and maintenance of the Membership Solutions (Z004/Z007) Trade Orgs in Vistex to ensure appropriate contract activities and customers are aligned
Responsible for maintaining all Membership Solutions related training material and updating desktop procedures to support management
Accountable for key metrics; KPI’s (key performance indicators), SLA’s (service level agreements), and IIG’s in order to meet the strategic goals of the organization
Significant collaboration with our GPO partners to drive change in continuous improvement activities, root cause analysis, and error prevention solutions around our contracting processes in order to facilitate effective policies and procedures that will deliver sustainable results
Support and propose continuous process/system improvement initiatives across the Commercial Contract Operations teams while playing an active role on work stream teams and projects
Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations
Assist leadership with creating and implementing governance processes to ensure standardization and efficient contracting membership policies, procedures, and processes to harmonize all aspects of contract membership operations with the appropriate flexibility to meet customer/market needs and dynamics across all business offerings
Collaborate with the Contract Execution Team to ensure the effective execution of policies and procedures are managed across the contract administration and contract membership processes
Document any identified gaps in contracting membership procedures and work with the team leaders and managers to find resolution
Ensure pricing connections are communicated and verified with customers, Contract Execution and Distributor Operations
BA/BS preferred - in lieu of a Bachelor’s Degree, 5+ years experience in commercial contract operations/membership management, and pricing strategy expertise and/or related areas.
Strong proficiency with Microsoft Office tools Access and Excel required.
Analytical problem solver with the ability to evaluate key business drivers and develop clear solution recommendations
Strong skills with data and technology management to include data acquisition, mining, analysis and data integrity management.
Strong communication and customer centric skills in order to adapt to customer needs while maintaining BD’s values.
Innovative thinker with ability to drive change and effectiveness through automation and process excellence.
Ability to work well independently in a team environment, be self-motivated and multi task while achieving expectations.
Experience in ERP (SAP) and reporting (Business Intelligence) systems a plus.
Proven ability to quickly establish credibility, trust, and support within all levels of organization.
Demonstrates working knowledge of principles of key business metrics and analytical techniques/tools, including their application in effective contract execution.
Ability to plan, organize, and manage a variable work load and meet schedules with accurate results.
General understanding of the end-to-end commercial contract operations management
Primary Work LocationUSA IL - Vernon Hills
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status