BD (Becton, Dickinson and Company) Spec 2 Customer Order Management in Vernon Hills, Illinois
Job Description SummaryDemonstrates working knowledge of business practices and procedures. Demonstrates working knowledge of product/service features used in customers' businesses. Interprets and applies systems knowledge and tools to manage customer requests with supervision. Resolves routine problems/issues. Coordinates problem resolution with alternate sources. Offers customers alternatives based on available tools and information. Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills. Applies knowledge / skills to complete a variety of day-to-day activities within own area. Works with moderate supervision / guidance; accountable for individual results and impact on team.
Support the selling efforts of the Interventional Specialty, Infection Prevention, V.Mueller, and Infusion Disposable sales organizations. Product, process, and policy subject matter experts responsible for meeting business objectives and targets defined for this position.
Act as primary contact for 500+ sales representatives coordinating activity/ responses with internal stakeholders to include Marketing, Supply Chain, and Planning. Serve as central point of contact for order escalations and allocations working with business Planners to manage stock in short supply. Problem solve with internal stakeholders to meet customer delivery expectations. Support Salesforce with quote, competitor cross reference, technical product assistance, and backorder management. Process and monitor all sales rep managed large customer orders receipt through delivery. Work proactively with Sales Mgt. to ensure business goals are met.
Primary Work LocationUSA IL - Vernon Hills
Work Shift1st Shift 830am-5pm (United States of America)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status