BD (Becton, Dickinson and Company) Field Service Representative-bilingual French/English (Montreal, QC) in Canada
Job Description Summary
Based in Montreal, Québec, the Field Service Representative - bilingual French/English, is responsible for providing on-site support to BD customers that includes, but is not limited to installation, corrective maintenance, preventative maintenance, and relocation/removal of flow cytometry instrumentation; after-hours phone support, holiday and weekend on-site and phone support may be required. In addition the FSR supports marketing and commercial initiatives, exhibitions, and clinical trials.
Job responsibilities, not limited to:
Use critical thinking to identify root cause and resolve instrument issues, with minimal direct supervision, while abiding by current guidelines and standards.
Focus on improving customer satisfaction in all interactions.
Complete technical service bulletins on assigned instruments, as per BD guidelines and timelines.
Properly maintain car stock inventory – including inventory counts and management, test equipment, tools, and technical data.
Complete service documentation, as required, by the position function or as requested. Service documentation to be completed in compliance with Quality and Regulatory requirements.
Display maturity and judgment in time management and expense control.
Report quality control and other technical problems, in detail, to the appropriate support center and Manager.
Must be flexible and willing to travel based on the business needs. Must be able to travel outside of geographic area on short notice.
May be required to be available 24x7 via phone and rotate in schedule of on-call status.
Actively support FSR team and continuously looks to improve the team processes to create a more efficient work environment. Back-up other Service Representatives during heavy workload and when required.
Attend training on BD instruments as requested.
Work environments will include BSL-2, BSL-2+, BSL 3, and BSL 3+
The ideal candidate would possess an Electronics Technology diploma, B.Sc./B.A. degree preferred
2+ years experience in a similar field service role, within the biomedical industry strongly preferred
Experience with Flow Cytometry and Flow Cytometer Instruments, and/or optics/lasers, pneumatics, and hydraulics/fluidics
Experience with PCs/software/LIS/networking/database management knowledge is an asset
Must be fluent in both English/French (read, write, speak)
Knowledge of Windows and common Office programs (Word, Excel, PowerPoint)
Basic understanding of Immunology or other related scientific discipline is an asset
Must have a valid driver’s license
Must be able to travel to the USfor training purposes as required
Must be able to attain security clearance as required by the Government of Canada, in order to access government regulated sites
Strong analytical, problem-solving skills, interpersonal, and organizational skills
Individual must possess effective communication and customer service skills,
Must be resourceful and function autonomously
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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Canadian Human Rights Act, Becton Dickinson will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.
Primary Work LocationCAN Mississauga - Derry Road West
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.