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BD (Becton, Dickinson and Company) Technical Support Specialist in Canada

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to focus on patient care, increase the predictability of medication availability, and reduce inefficiencies in the med use process. At almost every point in the med use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis® medication management system.

As the Technical Support Specialist, you will be providing Technical Support to internal and external customers by solving complex software issues, dispatching field service for hardware issues and answering usage questions regarding proprietary software and hardware. Your role is vital in managing, resolving, and facilitating resolution for BD Pyxis dispensing platforms. This is a remote base Canada position, with preferred locations: Quebec, Nova Scotia, Ontario and/or Newfoundland.

There will be a 90-day training period from Monday to Friday from 8h00 to 17h00. Upon completion of the training period, the role will work 5 days a week between Monday and Sunday, 8 hours a day between the hours of 6h00 and 18h00.



  • The ideal candidate is a college graduate with a Computer Science degree or equivalent experience.

  • Pharmacy or nursing experience a plus.

  • Preferred Certifications: CCNA, CCNP, A+, MCTS, MCSE

Technical Skills

  • MS SQL Server (SQL 2008/2012) 3+ years

  • Should be able to write advanced queries (i.e. Select and Join statements) and analyze SQL data within complex database structures.

  • SSIS (SQL Job) exposure/experience

  • MS SQL Reporting Services

  • MS OS knowledge (3+ Years)

  • Windows Server 2008/2012

  • Windows 7 and Windows 10

  • Microsoft IIS and Web Applications

  • Ability to use and interpret results from troubleshooting tools (2+ years), including but not limited to:

  • Application logs

  • OS event logs

  • Performance Monitor

  • Performance Counters

  • Task Manager

  • Active Directory with a basic understanding of Group Policies and Security Permissions (1+ years)

  • Networking topology and troubleshooting (2+ years)

  • DNS; DHCP; LAN/WAN; Telnet; Ports (Networking/OS); Wireshark

  • Understanding XML (1+ years)

  • VMware experience or exposure (1+ years)

Soft Skills

  • Fluency in English required (verbal, read, write).

  • Excellent written and verbal communication skills, and ability to clearly articulate solutions to complex technical problems.

  • Excellent time management skills with the ability to manage multiple high priority issues simultaneously.

  • Strong personal commitment to quality, customer service and patient safety.

  • Ability to understand and communicate complex technical systems to a non-technical audience.

  • Works well in a team environment.

  • Demonstrable ability to maintain a professional demeanor when handling complex user issues and high stress situations.

For roles that require associates to visit customer sites or report to work at a BD site, full vaccination against COVID-19 is a condition of employment. Requests for accommodation will be considered pursuant to applicable law.

Les technologies des médicaments Pyxis® associent une technologie éprouvée à une intelligence exploitable pour prévenir les erreurs de traitement, libérer le temps dont disposent les soignants pour se concentrer sur les soins aux patients, augmenter la prévisibilité de la disponibilité des médicaments et réduire les inefficacités dans le processus d'utilisation des médicaments. À presque chaque étape du processus d'utilisation des médicaments, la sécurité et l'efficacité peuvent être augmentées grâce aux capacités complètes du système de gestion des médicaments Pyxis®.

Le Spécialiste Support Technique est responsable de fournir un support technique aux clients internes et externes en résolvant des problèmes logiciels complexes, en répondant aux questions d'utilisation concernant les logiciels et matériels propriétaires. La personne qui assume ce rôle joue un rôle essentiel dans la gestion, la résolution des problèmes liés à la gamme de produits médicaux BD Pyxis.

Il y aura une formation initiale de 90 jours, du lundi au vendredi, de 8h00 à 17h00. A la fin de ladite formation, les horaires sont de 8 heures par jour entre 6h00 et 18h00, 5 jours par semaine entre le lundi et le dimanche.



  • Le candidat idéal est un diplômé en informatique ou une expérience équivalente.

  • Expérience en pharmacie ou en soins infirmiers, un atout.

  • Certifications (considérées et non requises) : CCNA, CCNP, A +, SCTM, MCSE

Connaissances Techniques

  • MS SQL Server (SQL 2008/2012) 3 ans et plus

  • Doit être capable d'écrire des requêtes avancées (Exemples : des instructions Select et Join) et d'analyser des données SQL dans des structures de base de données complexes.

  • Expérience / expérience SSIS (SQL Job)

  • MS SQL Reporting Services

  • Connaissance de MS OS (3 ans et plus)

  • Windows Server 2008/2012

  • Windows 7 et Windows 10

  • Microsoft IIS et applications Web

  • Capacité à utiliser et à interpréter les résultats des outils de dépannage (2 ans et plus), y compris, mais sans s'y limiter:

  • Journaux d'application

  • Journaux d'événements du système d'exploitation

  • Moniteur de performances

  • Compteurs de performance

  • Gestionnaire des tâches

  • Active Directory (Group Policies and Security Permissions)

  • Topologie de mise en réseau et dépannage (2 ans et plus)

  • DNS; DHCP; LAN / WAN; Telnet; Ports (réseau / OS); Wireshark

  • Comprendre XML (1+ ans)

  • Expérience ou exposition VMware (1 an et plus)


  • Doit parler couramment l'anglais requis (verbal, lu, écrit).

  • Excellentes aptitudes à la communication écrite et verbale, avec la capacité d’exprimer clairement les solutions à des problèmes techniques complexes. Excellentes compétences en gestion du temps, avec la capacité de gérer plusieurs problèmes hautement prioritaires simultanément.

  • Capacité à comprendre et à communiquer des systèmes techniques complexes à un public non technique.

  • Fonctionne bien dans un environnement d'équipe.

  • Aptitude confirmée à conserver un comportement professionnel lorsqu’il s’agit de problèmes utilisateur complexes et de situations de haute pression.

For many roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, weekly testing for COVID-19 may be available instead of vaccination. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit

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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Canadian Human Rights Act, Becton Dickinson will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

Primary Work Location

CAN Québec - Boulevard du Parc Technologique

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email